Samantha Shearer
Dallas,TX
Summary
Results-focused and ready-to-learn individual with strengths in time-management, problem solving, and organization. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Will bring strong work ethic and excellent organizational skills to any setting.
Overview
6
6
years of professional experience
Work History
Client Advisor
Saint Laurent
08.2023 - Current
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
Client Advisor
Zimmermann
10.2022 - 06.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Accounts Payable Clerk
Excel Fitness Holdings Inc. DBA Planet Fitness
09.2021 - 09.2022
- Researched, gathered and collected data to show progress and current costs to stakeholders.
- Maintained good working relationships with vendors and resolved disputes.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Maintained payable shared email inbox and digitized invoices for processing.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Assessed data and information to verify entry, calculation and billing code accuracy.
Part Time Sales Associate
LOFT
01.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Member Support Supervisor
Excel Fitness Holdings Inc. DBA Planet Fitness
09.2020 - 09.2021
- Directly supervised a team of 15 out of 45 agents.
- Coached employees through day-to-day work and complex problems.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Monitored employee and customer interactions to assess quality of service.
- Mentored and guided employees to achieve promotions.
- Documented coaching and development sessions, including corrective actions and performance improvement plans to help staff meet key performance indicators.
Team Leader Supervisor
Vera Bradley
01.2018 - 09.2020
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
Front Desk Agent
Omni Hotels & Resorts
05.2019 - 11.2019
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Posted charges, updated accounts and issued bills to departing guests.
- Managed all front desk operations for busy high-volume hotel.
- Promoted loyalty by signing customers up for loyalty rewards program and encouraged repeat stays through exceptional service.
Education
Bachelor of Science - Biological Sciences
Arizona State University
Tempe, AZ08.2020
Skills
- Team Management
- Retail Sales
- Visual Merchandising
- Solutions development
- Sales Performance
- Construction of Bonus Plans
- Creative Problem Solving
- Relationship Development
Timeline
Client Advisor
Saint Laurent
08.2023 - Current
Client Advisor
Zimmermann
10.2022 - 06.2023
Accounts Payable Clerk
Excel Fitness Holdings Inc. DBA Planet Fitness
09.2021 - 09.2022
Part Time Sales Associate
LOFT
01.2021 - 03.2022
Member Support Supervisor
Excel Fitness Holdings Inc. DBA Planet Fitness
09.2020 - 09.2021
Front Desk Agent
Omni Hotels & Resorts
05.2019 - 11.2019
Team Leader Supervisor
Vera Bradley
01.2018 - 09.2020
Bachelor of Science - Biological Sciences
Arizona State University
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