Samantha Shew
Bluefield
Summary
Dynamic Store Team Leader with a proven track record at American Eagle Outfitters, excelling in store operations and customer engagement. Skilled in coaching and mentoring teams, I consistently achieved sales targets while optimizing inventory management. Recognized for fostering a collaborative environment, enhancing employee morale, and driving brand awareness through effective visual merchandising strategies.
Retail professional with background in leading teams and optimizing store operations. Expertise in driving store performance and ensuring high standards of service. Reliable team player with focus on achieving results and adapting to changing demands.
Overview
17
17
years of professional experience
Work History
Store Team Leader
American Eagle Outfitters, Inc
11.2023 - Current
- Led daily operations to ensure high standards of customer service and store presentation.
- Trained and mentored team members on sales techniques and product knowledge.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Developed and implemented visual merchandising strategies to enhance product displays.
- Fostered a positive team environment, promoting collaboration and employee engagement initiatives.
- Analyzed sales data to identify trends and adjust staffing accordingly for peak periods.
- Executed promotional events that increased foot traffic and boosted store sales performance.
- Enforced company policies and procedures to maintain compliance with operational standards.
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Handled customer complaints and issues politely and professionally.
Assistant Manager
Lowe's Home Improvement
11.2018 - 11.2023
- Led team in achieving operational excellence through effective scheduling and resource allocation.
- Trained and mentored new staff to ensure adherence to company standards and customer service protocols.
- Collaborated with department managers to streamline processes, enhancing overall store efficiency and productivity.
- Oversaw daily operations, ensuring compliance with safety regulations and corporate policies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Store Team Leader
American Eagle Outfitters, Inc
10.2008 - 11.2018
- Transferred, created and received stock orders to guarantee product stability.
- Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
- Designed improvement plans.
- Optimized store layout for improved customer flow and easier navigation through merchandise displays.
- Led a team of employees to achieve store sales targets and goals consistently.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Monitored staff performance, customer service and sales goals to meet and exceed targets.
- Trained new employees on store operations, customer service skills, and product knowledge.
- Completed routine store inventories.
- Conducted regular performance evaluations for staff members, offering feedback and guidance for improvement.
- Developed employee schedules that balanced individual needs with store coverage requirements, resulting in reduced overtime costs.
Education
Associate of Science - Management
Bluefield State College
Bluefield, WV06-2006
Skills
- Store operations
- Health and safety
- Coaching and mentoring
- Recruitment and hiring
- Brand awareness
- Employee scheduling
- Strong leadership
- Customer engagement
- Brand representation
- Willingness to learn
- Teamwork
- Problem-solving abilities
- Reliability
Timeline
Store Team Leader
American Eagle Outfitters, Inc
11.2023 - Current
Assistant Manager
Lowe's Home Improvement
11.2018 - 11.2023
Store Team Leader
American Eagle Outfitters, Inc
10.2008 - 11.2018
Associate of Science - Management
Bluefield State College