Samantha Shipp
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Animal Enforcement Officer
City Of Houston
01.2023 - Current
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Investigated and gathered information regarding animal-related complaints.
- Responded to a minimum 15 daily calls to enforce animal control regulations.
- Captured domestic and wild animals.
- Wrote reports of activities and maintained files of impoundments and dispositions of animals.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Veterinary Technician
Prida Animal Nation
09.2020 - 01.2023
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Property Manager
Public Storage
11.2019 - 09.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Lead Activity Coordinator
Meadowlake Pet Resort
02.2019 - 09.2019
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organized work environment.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Administered prescribed medications to animals based on individual needs.
- Kept animals stimulated with variety of enrichment activities.
Client Service Coordinator
Country Place Senior Living
01.2018 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Event Coordinator
NO FEAR SPORTS
05.2015 - 09.2017
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Consulted with customers to determine objectives and requirements for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Reviewed event bills to confirm accuracy and approve payment.
Education
No Degree - Animal Health And Behavior
Unity College
Unity, MEHigh School Diploma -
Excel High School
Plymouth, MN12.2019
Skills
- Product Management and Pricing
- Expense Reporting
- Time Management
- Product and Service Sales
- Microsoft Excel
- Account Management
- Customer Relations
- Business Growth
- Cost Estimating
- Schedule Management
Timeline
Animal Enforcement Officer
City Of Houston
01.2023 - Current
Veterinary Technician
Prida Animal Nation
09.2020 - 01.2023
Property Manager
Public Storage
11.2019 - 09.2020
Lead Activity Coordinator
Meadowlake Pet Resort
02.2019 - 09.2019
Client Service Coordinator
Country Place Senior Living
01.2018 - 01.2019
Event Coordinator
NO FEAR SPORTS
05.2015 - 09.2017
No Degree - Animal Health And Behavior
Unity College
High School Diploma -
Excel High School
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