Samantha Shipp
Trenton
Summary
Dynamic Store Manager at Joann with a proven track record in operational efficiency and customer relations. Expert in inventory management and team leadership, successfully reducing shrinkage through effective training and security measures. Committed to fostering a positive work environment while driving compliance and enhancing store performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Store Manager
Joann
09.2009 - 05.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Lead hiring, training and mentoring new staff members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Project Compliance Specialist
Joann
11.2023 - 10.2024
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Promoted a culture of ethical behavior within the organization by underscoring the importance of adhering not only to regulations but also to established company values.
- Supported team by pitching in to complete special projects.
- Created and maintained compliant work environment.
Education
Rancocas Valley Regional High School
Mt. Holly, NJSkills
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Work Planning and Prioritization
- Strategic thinker
- Operational efficiency
- Customer service
Timeline
Project Compliance Specialist
Joann
11.2023 - 10.2024
Store Manager
Joann
09.2009 - 05.2025
Rancocas Valley Regional High School
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