Samantha Sholar
Charlotte,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Manager
Autobell
09.2021 - 08.2023
- Managed and motivated over 20 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Lead
Food Lion
08.2020 - 07.2021
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Education
Bachelor of Science - Exercise Science
University of North Carolina At Charlotte
Charlotte, NC05.2026
Skills
- Verbal and Written Communication
- Cash Deposits and Receipts
- Staff Management
- Scheduling and Coordinating
- Customer Relations
- Team Motivation
- Critical Thinking
- Interpersonal Communications
- Managing Multiple Tasks
Languages
Spanish
Native or Bilingual
Timeline
Manager
Autobell
09.2021 - 08.2023
Customer Service Lead
Food Lion
08.2020 - 07.2021
Bachelor of Science - Exercise Science
University of North Carolina At Charlotte
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