Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Shumpert

Sumter,SC

Summary

Dynamic professional with a proven track record of efficiently and accurately completing multiple lines of work. Offers strong time management, organizational and multitasking abilities. Works well under pressure. Interested in shifting career to better suit home-work balance.

Overview

10
10
years of professional experience

Work History

Referral Coordinator

McLeod Health
06.2021 - Current
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
  • Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
  • Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.

Customer Representative

SYKES
08.2016 - 06.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
  • Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
  • Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
  • Received inbound customer calls related to credit and accounts receivable.
  • Collaborated with other analysts to share insights and develop best practices for credit analysis processes.

Line Therapist

Early Autism Project Inc.
08.2015 - 04.2016
  • Enhanced the overall quality of line therapy services through active participation in continuous improvement initiatives, sharing insights and suggestions for program enhancements.
  • Managed challenging behaviors effectively using evidence-based practices such as differential reinforcement and functional communication training.
  • Conducted ongoing evaluations of clients'' needs, adjusting intervention strategies as required for maximum effectiveness.
  • Maintained detailed documentation of therapy sessions, tracking clients'' achievements and identifying areas for future focus.
  • Facilitated social skills development in clients by modeling appropriate interactions and providing structured opportunities for practice.
  • Assisted in the development of IEP goals and objectives, ensuring alignment with clients'' unique needs and abilities.
  • Assessed clients'' progress regularly, adjusting therapeutic approaches as needed to ensure continued growth and improvement.
  • Supported individuals dealing with mental health and emotional issues.
  • Adapted counseling techniques to best suit individual needs of each client.

Cashier/Line Cook

Maurice's Piggie Park BBQ
09.2014 - 07.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Central Carolina Technical College
Sumter, SC

High School Diploma -

Lakewood High School
Sumter, SC
06.2014

Skills

  • Pre-authorizations
  • Insurance Verification
  • Medical Terminology
  • Patient Scheduling
  • Organizational abilities
  • Notetaking and documentation
  • Epic Systems
  • Critical Thinking
  • Records Maintenance
  • Student Engagement
  • Materials Preparation
  • Group and individual instruction
  • Special Education Assistance

Timeline

Referral Coordinator

McLeod Health
06.2021 - Current

Customer Representative

SYKES
08.2016 - 06.2021

Line Therapist

Early Autism Project Inc.
08.2015 - 04.2016

Cashier/Line Cook

Maurice's Piggie Park BBQ
09.2014 - 07.2015

Central Carolina Technical College

High School Diploma -

Lakewood High School

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Samantha Shumpert