SAMANTHA SIDER
Los Angeles,CA
Summary
Dedicated and result-oriented Customer Success Manager with 8+ years of experience. Specializes in product implementation and account management, delivering impactful and tailored solutions to maximize customer value. Focused on relation building, retention, and growth.
Overview
11
11
years of professional experience
Work History
Senior Customer Success Manager, Strategic
Tebra
Santa Monica, CA
03.2024 - Current
- Conducted regular check-ins with customers to proactively address any potential issues or concerns.
- Drove business growth by actively listening to clients, identifying their requirements, and proposing tailored solutions.
- Developed and implemented customer success plans to ensure that customers are achieving their desired outcomes.
- Analyzed customer data to identify trends in usage patterns and behaviors of key accounts.
- Developed and executed customer success strategies to increase retention rates.
Senior Customer Success Manger
Medallion
Los Angeles, CA
11.2021 - 09.2023
- Managed the success of 30 mid-market and enterprise clients with over 3.5M in ARR
- Lead product implementations, ensuring user adoption at scale
- Identified upsell and cross-sell opportunities within existing customer base to increase revenue by 20% annually
- Achieved and sustained a 90%+ customer retention rate with a goal of 85%
- Developed and executed customer success strategies to increase client retention rate and reduce churn, resulting in improved revenue and customer satisfaction for Medallion
- Leveraged customer feedback and insights to identify areas for product and service improvement, resulting in increased customer satisfaction and retention rates.
Enterprise Customer Success Manager
PatientPop
Los Angeles, CA
10.2020 - 10.2021
- Managed the success of 75+ clients with over $3.5M in ARR
- Worked directly with product and engineering to assist the build out of new products and services
- Developed and maintained relationships with key stakeholders in the enterprise healthcare organizations to ensure customer satisfaction and retention
- Provided ongoing training and support to clients to ensure successful implementation and adoption of PatientPop's products and services.
Senior Customer Success Manger
PatientPop
Los Angeles, CA
01.2018 - 10.2020
- Managed the success of 75+ clients with over $3.5M in ARR
- Served as a trusted advisor, driving value and increasing product adoption, analyzing performance, and conducting quarterly business reviews
- Communicated directly with the practices CEO's, Marketing Directors, COO's and Practice Managers
- Worked directly with product and engineering to assist the build out of new products and services.
Account Manager
BloomNation
Los Angeles, CA
10.2015 - 12.2017
- Implemented best SEO practices to ensure individual accounts hit proper benchmarks
- Created monthly and personalized analytical reports
- Consulted accounts on inventory planning, forecasting, and pricing strategy
- Identified opportunities for upselling and cross-selling to existing accounts.
Donor Services Coordinator
March of Dimes
New York, NY
10.2013 - 12.2014
- Provided prompt and accurate responses to donor inquiries, addressing any concerns or requests for information in a professional and efficient manner, ensuring donor satisfaction and continued engagement
- Maintained accurate and up-to-date donor records in the CRM system to ensure effective communication and engagement with donors
- Assisted in organizing and coordinating fundraising events to increase donor participation and engagement
- Assisted in creating and implementing donor retention strategies to ensure continued engagement and support from donors.
Education
Bachelor of Arts - Communications
University of Massachusetts
Amherst, MA01.2013
Skills
- Account Management
- Client Retention
- Effective Communication
- Relationship Building
- Project Management
- Business growth strategy
- Google Analytics
- Salesforce
Timeline
Senior Customer Success Manager, Strategic
Tebra
03.2024 - Current
Senior Customer Success Manger
Medallion
11.2021 - 09.2023
Enterprise Customer Success Manager
PatientPop
10.2020 - 10.2021
Senior Customer Success Manger
PatientPop
01.2018 - 10.2020
Account Manager
BloomNation
10.2015 - 12.2017
Donor Services Coordinator
March of Dimes
10.2013 - 12.2014
Bachelor of Arts - Communications
University of Massachusetts
Similar Profiles
Allison PiwonkaAllison Piwonka
Mail Administrator at TebraMail Administrator at Tebra
Jordan WhiteJordan White
Content Manager at TebraContent Manager at Tebra
Sergei DanielianSergei Danielian
Medical Billing Specialist at TebraMedical Billing Specialist at Tebra