Samantha Siemionko
Westfield,MA
Summary
Positive, upbeat, and outgoing with passion for delivering exceptional customer service. Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently.
Professional hospitality worker with proven track record in team leadership and customer service excellence. Strong focus on staff coordination, training, and maintaining high standards of service. Adaptable and dependable, skilled in conflict resolution, and ensuring smooth operations in fast-paced environment. Passionate about fostering collaborative team atmosphere and achieving outstanding results.
Possesses thorough understanding of restaurant operations and excels in managing staff and coordinating shifts. Dedicated to enhancing dining experience and driving team success.
Overview
18
18
years of professional experience
Work History
Waitress / Hostess /Banquet Bartender
Skyline Restaurant
03.2020 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Bartender/Waitress Trainer
Chili's Bar and Grill
02.2007 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Windsor Locks High School
Windsor Locks, CT06-2003
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Memory retention
- Order accuracy
- Conflict resolution
- Time management
- High volume dining
- Compliance standards
- Inventory management
- Special event coordination
Timeline
Waitress / Hostess /Banquet Bartender
Skyline Restaurant
03.2020 - Current
Bartender/Waitress Trainer
Chili's Bar and Grill
02.2007 - 03.2021
High School Diploma -
Windsor Locks High School
Similar Profiles
Raven HamlettRaven Hamlett
Line Cook at Skyline RestaurantLine Cook at Skyline Restaurant
Patrick Shane WilsonPatrick Shane Wilson
Bartender at Skyline RestaurantBartender at Skyline Restaurant
Jackson HanfJackson Hanf
Server at Skyline RestaurantServer at Skyline Restaurant