SAMANTHA SIEVERT
Sturtevant,WI
Summary
Dynamic retail professional with a proven track record at Party City, excelling in customer service and cash handling. Known for enhancing customer satisfaction through personalized assistance and effective communication. Recognized for leadership in team collaboration, consistently achieving sales targets while maintaining a clean and organized store environment. Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
12
12
years of professional experience
Work History
Cashier
Pick N Save
04.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Facilitated smoother checkout process, trained new employees on POS systems.
Theater Associate
Cinemark
07.2019 - 07.2020
- Managed inventory and maintained organization of props, costumes, and set pieces for efficient use during rehearsals and performances.
- Coordinated transportation logistics for visiting production companies, helping them navigate unfamiliar locations efficiently while maintaining punctuality for rehearsals and shows.
- Assisted in the development of successful marketing campaigns for theater productions, leading to increased ticket sales.
- Assisted costume designers with wardrobe fittings and alterations for a tailored fit on each actor during performances.
- Handled sensitive patron inquiries with discretion and professionalism, ensuring a positive theatergoing experience for all guests.
- Collaborated on the creation of engaging promotional materials for upcoming productions, resulting in higher audience turnout rates.
- Enhanced audience experience by ensuring seamless coordination of lighting, sound, and set changes during performances.
- Facilitated effective communication between cast members, directors, designers, and other theater staff during productions.
- Provided exceptional customer service at the box office and helped patrons select optimal seating arrangements for performances.
- Maintained a clean, safe environment backstage by adhering to best practices in sanitation procedures and facility maintenance tasks.
- Safeguarded the safety of cast members by conducting routine checks on equipment and following strict safety protocols backstage.
Retail Associate Manager
Party City
09.2015 - 06.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Cashier
Walmart
05.2009 - 10.2011
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associates - Early Childhood Care And Education
Gateway Technical College
Kenosha, WI05.2012
GED -
Shoreland Lutheran High School
Somers, WI 05.2008
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
Timeline
Cashier
Pick N Save
04.2020 - 07.2021
Theater Associate
Cinemark
07.2019 - 07.2020
Retail Associate Manager
Party City
09.2015 - 06.2017
Cashier
Walmart
05.2009 - 10.2011
Associates - Early Childhood Care And Education
Gateway Technical College
GED -
Shoreland Lutheran High School
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