SAMANTHA SIGUENCIA
SUGAR LAND,TEXAS
Summary
To obtain a position where I can maximize my customer service, interpersonal, presentation, rapport building and excellent verbal and written communication skill. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Specialist
AT&T
05.2024 - Current
- Successfully sold mobile phones, accessories, and service plans, consistently meeting and exceeding sales targets
- Assisted customers with inquiries regarding cellular data, phone features, and service plans, providing expert guidance and troubleshooting
- Kept up-to-date with the latest products and services, providing informed recommendations and technical assistance
- Built and maintained strong customer relationships, fostering loyalty and repeat business.
Child care provider & baby sitter
02.2022 - Current
- Regularly communicating with parents about their children's needs, behavior, and activities
- Handling unexpected situations such as minor injuries or behavioral issues
- Paying close attention to children's safety and well-being
- Organizing activities and keeping children's spaces tidy
- Showing patience and understanding when dealing with children
- Managing multiple tasks such as feeding, playing, and putting children to bed
- Applying basic first aid in case of minor injuries
- Adhering to parents' guidelines and instructions
- Building trust and rapport with children and their parents.
Day trader/investor
03.2021 - Current
- Analyzing market trends to make informed decisions and solve investment challenges
- Remaining calm and empathetic when dealing with anxious clients during market fluctuations
- Managing multiple investments, monitoring markets, and executing trades simultaneously
- Analyzing financial data and market trends with precision.
Cook
Meadow Ridge Luxury senior living
02.2023 - 11.2023
- Communicating effectively with kitchen/wait staff to ensure orders are accurate and timely
- Ensuring meals are prepared and served in a timely manner
- Keeping the kitchen organized and maintaining a clean workspace
- Maintaining patience under pressure during busy service times and empathizing with customers' dietary restrictions
- Adhering to recipes and cooking procedures.
Customer Service Rep.
Burlington Coat Factory
12.2020 - 12.2021
- Demonstrated strong communication skills while interacting with clients and team members
- Maintained a professional and organized work environment to ensure smooth operations
- Proficiently organized stocks and maintained inventory levels to ensure efficient operations, demonstrating strong organizational skills and attention to detail
- Collaborated closely with team members to accomplish tasks and objectives, fostering teamwork, communication, and mutual support.
Skills
- Fluent in Spanish & English
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Scheduling
- Microsoft Outlook
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Order Processing
- Team Development
- Sales expertise
- Coordination
- Spreadsheets
- Staff education and training
- Retail store support
- Service standard compliance
- Document Control
- Medical terminology knowledge
- CRM Software
- Call triaging
- Process Optimization
- Receiving support
Contact
475 -731-0409
samanthasiguencia1@proton.me
Languages
Arabic
Limited Working
Spanish
Native or Bilingual
Timeline
Sales Specialist
AT&T
05.2024 - Current
Cook
Meadow Ridge Luxury senior living
02.2023 - 11.2023
Child care provider & baby sitter
02.2022 - Current
Day trader/investor
03.2021 - Current
Customer Service Rep.
Burlington Coat Factory
12.2020 - 12.2021