Samantha Simon-Steers
Lebanon,OR
Summary
Outgoing student pursuing full time employment with weekend and evening shift options.
Overview
1
1
year of professional experience
Work History
Customer Experience
tacobell
Lebanon, OR
10.2023 - 05.2024
- Implemented innovative approaches to improve overall customer experience.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Assisted in the preparation of food items according to recipes and instructions.
- Prepared beverages such as coffee, tea, soda.
- Served meals to customers in a friendly and courteous manner.
- Replenished condiments at customer tables as needed.
- Operated dishwashing machines safely and efficiently.
- Organized take-out orders for customers who requested them.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Ensured that all foods were prepared according to health department regulations.
- Cleaned kitchen areas, equipment and utensils.
- Greeted customers upon arrival in the dining area.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained professional demeanor during interactions with customers and co-workers.
- Set up, restocked and cleaned dining areas.
- Maintained order and cleanliness of work areas to conform with health codes.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Received food orders from individuals and explained offerings.
- Performed variety of duties related to food service.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Followed recipes and customer requests to prepare meals.
- Operated cash register to process cash, check, and credit card transactions.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Assembled and served meals according to specific guest requirements.
- Packaged and bagged cooked food and prepared items.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Refilled condiments, napkins and server workstations.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Made meals in accordance with company standards and requirements.
- Prepared workstations with ingredients and tools to increase efficiency.
- Collaborated with team to deliver timely service of items.
- Maintained safe food handling practices to prevent germ spread.
- Filled and served various beverages for customers.
- Directed patrons to restrooms and other amenities within facility.
Education
High School Diploma -
Cascade Virtual Academy
Prineville, ORSkills
- Customer experience management
- Customer experience
- Positive Customer Experience
- Enhancing Customer Experience
- Welcoming customers
- Experience developing improvement plans
Affiliations
I enjoy most anything outdoors. I enjoy time with my family and friends as well as time reading a good book.
Timeline
Customer Experience
tacobell
10.2023 - 05.2024
High School Diploma -
Cascade Virtual Academy