Samantha Sims
Visalia,CA
Summary
Results-oriented customer service professional with a strong ability to communicate effectively and maintain composure in high-pressure situations. Seeking new opportunities to apply my expertise in delivering exceptional service in diverse and demanding environments.
Overview
10
10
years of professional experience
Work History
Drive-Thru/ Customer Service Cashier
Jack in the Box
Lemoore, CA
08.2023 - 05.2024
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Collected credit card and cash payments to complete transactions for customer orders.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Breathalyzer Calibration Technician
Line X of Bakersfield
Bakersfield, CA
03.2018 - 01.2020
- Conducted calibration traceability to National Institute of Standards and Technology standards.
- Maintained calibration database records accurately reflecting the current condition of all instruments calibrated.
- Reviewed customer specifications and requirements to determine appropriate calibration methods and techniques.
- Assessed instruments for repair and replacement needs; ordered parts when necessary.
- Provided technical support to internal customers regarding calibration services and equipment operation and maintenance issues.
- Ensured that all tools were properly maintained and stored after use.
- Communicated effectively with customers regarding scheduling of services, status updates and follow-up activities.
- Traveled to client sites to complete repairs and calibrations.
- Satisfied customers through completion of calibration services within expected timeframes.
- Performed scheduled calibrations and maintenance on equipment and systems in facility and off-site.
Bartender
Thirsty's Sports Pub
Bakersfield, CA
01.2014 - 04.2017
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Skills
- Customer Service
- Customer Complaint Resolution
- Payment Collection
- Cash Handling
- Cross-selling abilities
- Product Recommendations
- Positive and professional
- POS System Operation
- Cash Management
Timeline
Drive-Thru/ Customer Service Cashier
Jack in the Box
08.2023 - 05.2024
Breathalyzer Calibration Technician
Line X of Bakersfield
03.2018 - 01.2020
Bartender
Thirsty's Sports Pub
01.2014 - 04.2017