Samantha Sims
Dallas,TX
Summary
Customer-focused manager with hands on experience leading fast-paced and sales-driven environments. Proven ability to manage daily operations, deliver exceptional customer experiences, and drive revenue through relationship-based selling. Highly organized, adaptable, and skilled at balancing leadership with operational excellence.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Urban Family Concepts
08.2021 - Current
- Managed daily operations to ensure seamless service and customer satisfaction.
- Trained and mentored staff on best practices in food safety and customer service.
- Developed and implemented employee scheduling to optimize labor costs and efficiency.
- Maintained elevated presentation standards across dining room, bar and guest-facing areas.
- Resolved guest concerns and escalations professionally, protecting brand reputation and repeat business.
- Oversaw inventory, ordering, and vendor communication
Education
BBA - Hospitality And Tourism Management
Oklahoma State University
Stillwater, OK05-2021
Skills
- Customer experience management
- Scheduling and labor optimization
- Conflict resolution
- Motivating and developing employees
- Inventory control and ordering
- Vendor coordination
- Multitasking and prioritization
- Decision-making under pressure
Timeline
Restaurant Manager
Urban Family Concepts
08.2021 - Current
BBA - Hospitality And Tourism Management
Oklahoma State University