Samantha Skeen
Lancaster,Ohio
Summary
Experienced customer service professional with strong organization and communication skills. Proven ability to prioritize and multitask effectively. Continuously developed and expanded skills in previous roles to enhance performance. Reliable and quick learner, ready to contribute to a new position. High School Diploma holder currently working as a classified journeyman technician in the Electrical union, IBEW 683. Excited to discuss the position further.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Technician
Kastle Technologies
Columbus, Ohio
10.2023 - Current
- Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling.
- Assisted customers with technical support for cable connections and TV programming.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Inspected existing wiring infrastructure to identify any problems or defects in the system.
- Maintained accurate records of all installed cables and equipment in customer locations.
- Provided technical support to customers regarding their cable services during installations and maintenance visits.
- Prepared detailed reports on completed projects for management review.
- Conducted site surveys to determine the best placement for new cables and equipment.
- Coordinated with vendors to order necessary parts or supplies needed for installation projects.
- Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
- Tested newly installed cables using specialized testing devices like tone generators or multimeters.
- Resolved issues related to faulty connections or poor signal strength.
- Developed solutions for difficult wiring configurations at customer sites.
- Trained junior technicians on proper installation techniques for various types of cabling.
- Participated in team meetings to discuss project progress and upcoming tasks.
- Repaired damaged cables caused by weather conditions or improper handling.
- Organized work areas after completion of each job ensuring a clean environment.
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
- Installed outlets, drops, converters, modems, and digital terminals.
- Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
- Oversaw and modified service operations to meet established parameters and guidelines.
- Installed cabling from transport and wiring closets to customer access outlet.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Participated in ongoing technical training to stay current with industry trends and technologies.
- Ensured compliance with local, state, and federal regulations and safety standards.
- Managed inventory of tools, equipment, and supplies to ensure readiness for each job.
- Spliced and terminated coaxial and fiber optic cables according to industry standards.
- Communicated with customers to access work areas and explain work.
- Pulled lines to proper tension for safety and durability of installation work.
- Laid out cabling plans and ran through buildings to desired locations.
Data Technician
THE SUPERIOR GROUP
11.2020 - 10.2023
- Data Technician Journeyman
- Developed key organizational capabilities within company environment
- Adapted quickly to evolving work demands
- Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling.
- Assisted customers with technical support for cable connections and TV programming.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Inspected existing wiring infrastructure to identify any problems or defects in the system.
- Maintained accurate records of all installed cables and equipment in customer locations.
- Provided technical support to customers regarding their cable services during installations and maintenance visits.
- Prepared detailed reports on completed projects for management review.
- Conducted site surveys to determine the best placement for new cables and equipment.
- Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
- Tested newly installed cables using specialized testing devices like tone generators or multimeters.
- Resolved issues related to faulty connections or poor signal strength.
- Trained junior technicians on proper installation techniques for various types of cabling.
- Participated in team meetings to discuss project progress and upcoming tasks.
- Repaired damaged cables caused by weather conditions or improper handling.
- Organized work areas after completion of each job ensuring a clean environment.
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
- Installed outlets, drops, converters, modems, and digital terminals.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Taught customers basic use of equipment based on service package and answered questions.
- Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
- Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
- Oversaw and modified service operations to meet established parameters and guidelines.
- Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
- Provided detailed explanations and solutions to customer inquiries and concerns.
- Interpreted and followed complex blueprints and system diagrams during installations.
- Coordinated with utility companies to identify and mark underground utility lines before digging.
- Communicated with customers to access work areas and explain work.
- Laid out cabling plans and ran through buildings to desired locations.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Monitored progress on projects assigned by upper management.
- Installed, tested and maintained fiber optic cables in both aerial and underground environments.
- Terminated and spliced single-mode and multi-mode fibers using fusion splicing techniques.
- Maintained records of splice closures, termination boxes, patch panels.
- Performed troubleshooting and repair of fiber optic networks including OTDR testing.
- Conducted optical loss measurements on each splice or connector to ensure performance requirements were met.
- Inspected all materials prior to installation for any damage or defects.
- Worked with customers to identify needs and develop solutions utilizing fiber optics technology.
- Tested new equipment to verify compatibility with existing systems.
- Updated inventory logs and documentation related to installed cable runs.
- Identified areas where additional training is needed within the organization regarding fiber optics technology.
- Identified potential safety hazards associated with fiber optic installations.
- Conducted tests on fiber optic cables and corrected faults.
- Performed splicing, bonding, grounding and terminations of cables.
Data Technician
MID CITY ELECTRIC
06.2018 - 10.2020
- In this position I gained experience as a Data Technician
- I am running electrical systems, such as nurse call, anything low voltage
- I was able to work at Mount Carmel Grove City Project for a year, and installed all nursecall, and ran switches and all systems for the hospital, and got to work closely with a lot of nurses and employees and loved it so much
- I've gained more than just that job experience and worked several jobsites since then that have tested my capability to learn and pick up on whatever is thrown at me
- I love to be organized, and make my work something to be proud of
- Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling.
- Assisted customers with technical support for cable connections and TV programming.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Inspected existing wiring infrastructure to identify any problems or defects in the system.
- Maintained accurate records of all installed cables and equipment in customer locations.
- Provided technical support to customers regarding their cable services during installations and maintenance visits.
- Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
- Tested newly installed cables using specialized testing devices like tone generators or multimeters.
- Resolved issues related to faulty connections or poor signal strength.
- Trained junior technicians on proper installation techniques for various types of cabling.
- Participated in team meetings to discuss project progress and upcoming tasks.
- Repaired damaged cables caused by weather conditions or improper handling.
- Organized work areas after completion of each job ensuring a clean environment.
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
- Installed outlets, drops, converters, modems, and digital terminals.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
ADACUS
01.2018 - 02.2018
- Developed strong sales skills and techniques
- Ensured achievement of sales goals
BAKERY AT TEXAS ROADHOUSE
10.2016 - 11.2017
- Experienced in crafting bread from scratch
- Ensure tray preparation meets hygiene standards
- Excel in maintaining timely workflows in high-pressure environments
- Trained employees in new procedures
Hostess
APPLEBEES
01.2015 - 10.2015
- Trained in bussing tables, expoing food, and running drinks
- Facilitated readiness tasks for both shift transitions
- Upheld hygienic standards in dining areas
- Confirmed bookings and estimated wait times with clients
- Greeted guests warmly upon arrival, seating them promptly.
MAX AND ERMAS
08.2014 - 01.2015
- Greeted guests and ensured their needs were met
- Ensured guests were informed of the latest specials
- Provided comprehensive responses to various guest questions
- Skilled in car side service
Education
Trade School - Low Voltage Data Technician
IBEW
10-2021
High School Diploma -
Fairfield Christian Academy
Lancaster, OhioSkills
- Troubleshooting
- Team Oversight
- Data integration
- System Installation
- Customer Service
- Fiber Optic Installation
- Equipment Calibration
- Conducting tests
- Terminating cables
- Quality control inspection
- Hand-tool proficiency
- Project management abilities
- Testing devices
- Connector installation
- Preventive Maintenance Planning
- Maintaining inventory
- Operating equipment
- Maintaining safety
- Controlling inventory
- Stress Tolerance
- Reading Comprehension
- Safety practices
- Work Order Management
- Emergency Repairs
- Network Troubleshooting
- Invoice Processing
- Meeting planning
- Mail handling
- Quality Assurance
- Filing
- Reception oversight
- Data Entry
- Computer Skills
- Resourceful
- Power Tool Usage
- Structured cabling
- Hand tool operation
- Telecommunications Systems
- Cable installation
- Troubleshooting skills
- OSHA Compliance
- Electrical knowledge
- Technical Support
- Team-oriented and dependable
- Material Transport
- OSHA
- Blueprint Interpretation
- Construction
- Worksite safety
- Team Collaboration
References
- Taryn Allmon, Data Technician, Amazon Web Services, 614-315-4314
- Charlotte Izyk, Nurse Practitioner, Fairfield Medical Center, 614-579-6789
- April Annette Nicolson, RN, Taylor Station Surgical Center, 614-315-2945
- Justin Berger, Journeyman Data Technician, 740-304-2843
Telephone - Cell
740-279-0986
Leadership Experience
- Great communication skills
- Ability to work well with others
- Training peers in employment
Certification
- Data Technician
References
References available upon request.
Timeline
Data Technician
Kastle Technologies
10.2023 - Current
Data Technician
THE SUPERIOR GROUP
11.2020 - 10.2023
Data Technician
MID CITY ELECTRIC
06.2018 - 10.2020
ADACUS
01.2018 - 02.2018
BAKERY AT TEXAS ROADHOUSE
10.2016 - 11.2017
Hostess
APPLEBEES
01.2015 - 10.2015
MAX AND ERMAS
08.2014 - 01.2015
- Data Technician
Trade School - Low Voltage Data Technician
IBEW
High School Diploma -
Fairfield Christian Academy
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