SAMANTHA Skinner
Gray,GA
Summary
I am seeking a full-time position that will encourage personal growth and offer career advancement in a field that I enjoy. Knowledgeable and dedicated customer service professional with extensive experience. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
11
11
years of professional experience
Work History
Payroll Analyst I
Board Of Regents. Shared Services Center
02.2023 - Current
- Enhanced payroll accuracy by conducting thorough audits and ensuring proper documentation of all transactions.
- Streamlined payroll processes for increased efficiency, implementing automated systems and software solutions.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Managed payroll data entry and processing for thousands of employees to comply with predetermined company guidelines.
- Communicate through ServiceNow with employees and practitioners to help resolve any present issues regarding time and labor and/or payroll.
Payroll Assistant
Board Of Regents, Shared Services Center
01.2022 - 02.2023
- Streamlined payroll processing by implementing efficient data entry and verification techniques.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions, taxes and time and labor issues.
Customer Service - Supplier
Shared Services Center
01.2021 - 01.2022
- Complete incoming emails from Institution Supplier Approvers
- Verify all information is correct and check for completion on W-9 and Supplier Information Forms
- Create a ServiceNOW ticket and Vendor Folder for each W-9 and Supplier Information Form received
- Download all forms received in File Explorer by creating a new folder or adding the forms to the Suppliers existing folder
- Check PeopleSoft Financials to see if the Vendor has an existing account
Customer Service Representative
Shared Services Center
06.2019 - 01.2022
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Use company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enter customer interaction details in ServiceNow to track requests, document problems and record solutions offered.
- Help callers review their timesheets and leave requests
- Conferred with customers about concerns with their pay to resolve problems and determine if further assistance with Payroll is needed
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Assist callers with setting up their Direct Deposit and W-4 and G-4 information
- Verify identity and provide W2s and Pay Stubs to the caller
Sales Representative
Karen Rowell State Farm
09.2016 - 06.2019
- Answer phones to assist customers.
- Sell insurance on a customer needs basis.
- Take payments and make necessary changes to customer's policies.
- Establish client relationships and follow up with clients, as needed.
- Open and/or close the store while ensuring that all proper safety measures have been met in order to safeguard the staff and the building.
- Managed over 50 customer calls per day.
Sales Representative
GEICO
12.2015 - 08.2016
- Sold policies that protect individuals and families from financial loss resulting from automobile accidents, fire, theft, storms, and other events that can damage property to potential clients.
- Helped individuals and families select the most appropriate policies for their automobile(s) Obtained price quotes.
- Answered questions and made changes that the client requests.
- Explained the features of auto policies Prepared sales contracts.
Glass Claims Representative
GEICO
04.2015 - 12.2015
- Received incoming calls from existing policyholder's.
- Processed small claims.
- Noted loss dates, damage descriptions and vehicle information Spoke with glass shops regarding parts for our policyholder's.
- Worked through multiple screens to assist policyholder's.
- Scheduled appointments for customers to get glass repaired and/or replaced.
- Interviewed policyholders to verify information and obtain additional details.
Emergency Road Service Representative
GEICO Corporate Office
12.2013 - 12.2015
- Received incoming calls from existing policyholder's
- Maintained customer satisfaction by providing friendly and professional customer service
- Negotiated estimated time of arrival to customers with tow truck operators and locksmiths
- Worked through multiple screens to assist policyholder's Gathered pertinent information to assist customers
- Dispatched help to the customer's location.
Education
Medical Administrative Assistant Specialization -
Central Georgia Technical College
Milledgeville, GA2011
High School Diploma -
Jones County High School
Gray, GA05.2009
Skills
- Reviewing data
- Checking time cards
- Organization and Time management
- Microsoft Application Skills
- Self-sufficient
- Multi-tasking strength
- Quick learner
- Analyzing information
- Payroll Processing
Timeline
Payroll Analyst I
Board Of Regents. Shared Services Center
02.2023 - Current
Payroll Assistant
Board Of Regents, Shared Services Center
01.2022 - 02.2023
Customer Service - Supplier
Shared Services Center
01.2021 - 01.2022
Customer Service Representative
Shared Services Center
06.2019 - 01.2022
Sales Representative
Karen Rowell State Farm
09.2016 - 06.2019
Sales Representative
GEICO
12.2015 - 08.2016
Glass Claims Representative
GEICO
04.2015 - 12.2015
Emergency Road Service Representative
GEICO Corporate Office
12.2013 - 12.2015
Medical Administrative Assistant Specialization -
Central Georgia Technical College
High School Diploma -
Jones County High School
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