Samantha Slagle
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Over 20 years experience working within the hospitality sector, including 12+ years fine dining service and several years of tour and travel sales throughout Australia and New Zealand.
Overview
17
17
years of professional experience
Work History
Server
Region Kitchen And Wine Bar
02.2023 - 04.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Zaza's Trattoria
10.2015 - 02.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
General Manager of Operations
Home Instead
08.2012 - 05.2020
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Met with families to discuss plans of care for loved ones
- Scheduling
- Payroll
Server
La Gondola Italian Restaurant
03.2009 - 04.2012
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Server
The Grillroom Chophouse & Winebar
04.2007 - 01.2009
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Associate of Arts - Liberal Arts And General Studies
Flinders University
Adelaide, South Australia1998
Skills
- Great Customer Service Skills
- Conflict and Complaint Resolution
- Cool Under Pressure
- Wine Presentation/ Service
- Able to Memorize and Recite Specials
- Transactions and Cash Handling
- Special Requests and Substitutions
- High-Volume Dining
- Food and Beverage Service
- Age Verification
- Special Dietary Requirements
- Wine Pairings
- Seating Assignment Preparation
- Specials Promotion and Upselling
Timeline
Server
Region Kitchen And Wine Bar
02.2023 - 04.2024
Server
Zaza's Trattoria
10.2015 - 02.2023
General Manager of Operations
Home Instead
08.2012 - 05.2020
Server
La Gondola Italian Restaurant
03.2009 - 04.2012
Server
The Grillroom Chophouse & Winebar
04.2007 - 01.2009
Associate of Arts - Liberal Arts And General Studies
Flinders University
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