Samantha Slaten
Citrus Heights,CA
Summary
Organized medical biller boasts several-year career performing difficult multitasking and claims-processing tasks. Works quickly with insurance companies to resolve problematic disputes and handle patient inquiries. Brings can-do attitude to collaborating with medical professionals, insurance providers and clients to handle invoicing within high-traffic office environment.
Overview
19
19
years of professional experience
Work History
Medical Billing Coordinator
Quantum Neuromonitoring Corp.
Folsom , CA
01.2017 - Current
- Coordinated communications between patients, billing personnel and insurance carriers.
- Submitted appeals using provider portals and phone communication.
- Applied HIPAA privacy and security regulations while handling patient information.
- Input details into accounts and tracked payments.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Maintained accounting ledgers by verifying and posting account transactions.
- Collaborated with management team on strategies for improving collection rate.
- Submitted claims to insurance companies.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Assessed unpaid claims to identify areas of improvement in billing process.
- Checked claims coding for accuracy with ICD-10 standards.
- Submitted electronic and paper claims to insurance companies.
- Collected, posted and managed patient account payments.
- Handled billing, waivers and claims for private and commercial clients.
- Provided customer service support regarding billing inquires and disputes.
Lead Teller Operations Specialist
Chase Bank
Sacramento, CA
06.2016 - 12.2016
- Provided guidance and assistance to customers regarding online banking services, including setting up accounts, resetting passwords.
- Trained employees on cash drawer operation.
- Maintained confidentiality of bank records and client information.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Lead Teller
Wells Fargo, NA
Ruidoso, NM
06.2012 - 03.2016
- Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Performed special services for customers, ordering bank cards and checks.
- Tracked inventory levels of supplies necessary for daily operations.
- Maintained up-to-date knowledge of current bank products and services for customers' convenience.
- Cross-sold bank products and services to customers, meeting and exceeding sales targets.
- Resolved problems or discrepancies concerning customers' accounts.
- Enhanced team cohesion and morale through effective leadership and motivational strategies.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
- Monitored and maintained security procedures to protect both staff and customers.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Medical Assistant
Sacramento Occupational
West Sacramento, CA
07.2006 - 10.2009
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Explained treatment procedures and physicians' instructions.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Provided assistance to medical staff in performing minor surgical procedures.
- Documented notes during patient visits.
- Collected samples from patients for laboratory testing purposes.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Education
Certificate of Technical Studies - Medical Assistant
High Tech Institute
Rancho Cordova, CA06-2006
Skills
- Professionalism and ethics
- Denial resolution techniques
- Accounts receivable management
- ICD-10 knowledge
- Payment posting
- CPT coding
- Motivation and initiative
- Claims review
- Medical billing
- Account follow-up
- CMS-1500 billing forms
- Insurance billing
- Customer service
Timeline
Medical Billing Coordinator
Quantum Neuromonitoring Corp.
01.2017 - Current
Lead Teller Operations Specialist
Chase Bank
06.2016 - 12.2016
Lead Teller
Wells Fargo, NA
06.2012 - 03.2016
Medical Assistant
Sacramento Occupational
07.2006 - 10.2009
Certificate of Technical Studies - Medical Assistant
High Tech Institute
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