Samantha Smiley
Jacksonville,FL
Overview
13
13
years of professional experience
Work History
Clinical Assistant
Mayo Clinic Hospital
Jacksonville Florida
08.2021 - Current
- Facilitated patient visits and supported the health care provider by anticipating and responding to patient needs and requests of the health care team.
- Allowed care providers to focus on patient care by coordinating patient visits
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared patients, completed pre-examination record information, and managed the flow of patient materials.
- Obtained or verified patient demographics.
- Advised patients on scheduling delays or changes of contacts.
- Performed related clerical duties, including processing prior authorizations such as fax and on-line requests.
- Processed patient appointment communications and related materials.
- Customer-focused approach to trouble shooting, resolving problems and ensuring repeat business.
- Listen attentively to caller needs to ensure a positive customer experience.
- Strive for quick complaints resolution commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Scanned patient demographics into HIMS.
- Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Lead Medical Assistant
Northeast Florida Cardiovascular Center
Jacksonville, FL
04.2013 - 08.2021
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 30 patients per day
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared and administered medications to alleviate patient symptoms.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Documented patient information in EMR and prepared paperwork for medical assistants.
- Scheduled office meetings and client appointments for staff teams.
- Prepared weekly employee work schedules for team members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Medical Records Clerk
Retina Associates
Jacksonville, FL
01.2010 - 04.2013
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Gathered patient information by collecting demographic information from variety of sources.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness and security for medical records and health information.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 48 hour period.
- Utilized EPIC, Citrix, EMR to manage and confirm patient data, such as insurance, demographic and medical history information.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Medical Assistant Extern
UF Health Jacksonville
Jacksonville, FL
09.2009 - 09.2009
- Obtained client medical history, medication information, symptoms and allergies.
- Collected histories, vitals and current complaints via patient interviews.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Welcomed patients and inquired about wellbeing since last treatment.
- Obtained accurate medical histories from patients, highlighting critical information.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Education
Bachelor’s Of Science-Supervision And Management - Healthcare Administration
Florida State College At Jacksonville
Jacksonville, FL12.2022
Timeline
Clinical Assistant
Mayo Clinic Hospital
08.2021 - Current
Lead Medical Assistant
Northeast Florida Cardiovascular Center
04.2013 - 08.2021
Medical Records Clerk
Retina Associates
01.2010 - 04.2013
Medical Assistant Extern
UF Health Jacksonville
09.2009 - 09.2009
Bachelor’s Of Science-Supervision And Management - Healthcare Administration
Florida State College At Jacksonville