Samantha Smith
Provo,UT
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Walgreens
Provo, UT
10.2021 - 12.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Executes excellent sales floor merchandising and selling.
Barista
Starbucks
Springville, UT
07.2021 - 10.2021
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Front End Courtesy Clerk
Smiths
Orem, UT
07.2019 - 09.2019
- Assisted customers with large purchases by carrying items to vehicles.
- Restocked and organized merchandise in front lanes.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Skills
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Customer Account Management
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Patient and Empathetic
- Team-Oriented and Cooperative
- Excellent Attention to Detail
Timeline
Customer Service Associate
Walgreens
10.2021 - 12.2021
Barista
Starbucks
07.2021 - 10.2021
Front End Courtesy Clerk
Smiths
07.2019 - 09.2019