Samantha Smith
Healthcare
Southampton,NY
Summary
Experienced Personal Care Assistant with over10 years of experience in healthcare . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
Work History
Home Health Aide Coordinator
Self Employed
Southampton , New York
06.2009 - Current
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Successfully negotiated client contract renewals to create increased revenue.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Personal Assistant
Self Employed Services
Southampton , NY
07.2021 - 09.2022
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Attended meetings, took notes and tracked action items.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Served as point of contact between clients and managerial staff.
- Arranged domestic and international travel plans and itineraries.
Skills
Medication dispensing
Timeline
Personal Assistant
Self Employed Services
07.2021 - 09.2022
Home Health Aide Coordinator
Self Employed
06.2009 - Current