Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Smith

Mckinney,Texas

Summary

Successful at selecting and developing curricula and lesson plans to fulfill instructional requirements and support learning objectives. Detail-oriented planner and problem-solver assesses quality and effectiveness of instruction and makes positive changes to better serve student needs. Good decision-making, critical thinking and personnel management skills.

Overview

10
10
years of professional experience

Work History

Assistant Director of Education

Children’s lighthouse of McKinney
Mckinney, TX
06.2022 - 09.2023
  • Developed and implemented innovative educational programs to meet the needs of diverse student populations.
  • Created and managed budgets for educational programs, events, and activities.
  • Coordinated with staff members to ensure compliance with applicable laws and regulations.
  • Provided guidance and support to teachers, administrators, and other education professionals.
  • Conducted assessments of student performance to measure progress towards program goals.
  • Organized professional development workshops for educators on best practices in teaching techniques.
  • Monitored school attendance rates and identified strategies to improve attendance levels.
  • Advised parents on their children's educational needs and monitored their academic progress.
  • Collaborated with community organizations to increase access to resources for students.
  • Facilitated both in-person and virtual training courses to provide valuable training for new and current staff.
  • Collaborated with managers to identify team weaknesses and created attack plans to resolve training gaps.
  • Chartered new hire and ongoing training policies to create continuous development plans.

Escalations Manager

Alorica
San Antonio, TX
01.2019 - 06.2022
  • Developed and implemented escalations process to ensure customer satisfaction.
  • Analyzed customer feedback and identified areas of improvement in the escalation process.
  • Coordinated with cross-functional teams to resolve escalated issues quickly and efficiently.
  • Monitored customer service team performance, providing guidance on how to handle difficult situations.
  • Ensured compliance with company policies and processes related to escalations management.
  • Provided technical support to customers during critical incidents or high priority requests.
  • Identified potential risks associated with unresolved customer complaints, taking proactive measures when needed.
  • Communicated regularly with customers regarding their cases, keeping them updated on progress towards resolution.
  • Remote experience
  • Dual monitor and multiple screen experience
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.

Preschool Lead Teacher/Curriculum Coordinator

Primrose Schools
San Antonio, TX
07.2016 - 01.2019
  • Developed and implemented age-appropriate activities to promote physical, mental, social and emotional growth of the preschoolers.
  • Organized field trips to local parks, museums, libraries and other educational destinations.
  • Created a safe and stimulating environment for children to learn through play.
  • Maintained up-to-date knowledge of early childhood education best practices.
  • Assisted with daily meal times by helping prepare meals, serving food, cleaning up after meals and teaching proper table manners.
  • Instructed children on basic concepts such as colors, numbers, shapes, letters.
  • Established positive relationships with parents to ensure open communication regarding their child's progress.
  • Collaborated with teachers to plan weekly lessons that incorporated various learning styles into each activity.
  • Encouraged creativity in young minds by providing materials for art projects or music time activities.
  • Implemented positive reinforcement strategies when needed to motivate students during learning tasks.
  • Handled emergency situations according to established safety procedures while ensuring the safety of all students at all times.
  • Supervised playground activities during outdoor playtime sessions including monitoring equipment use for safety purposes.
  • Attended staff meetings regularly to stay informed of new policies or procedures.
  • Prepared lesson plans based on curriculum objectives set forth by school administrators.

Group Leader

Alphabest
Mckinney, TX
02.2014 - 07.2016
  • Developed and implemented group activities to promote team building and collaboration.
  • Managed resources and delegated tasks to ensure timely completion of projects.
  • Provided assistance with conflict resolution among team members.
  • Assisted with onboarding new employees into the organization's culture, policies, and practices.
  • Motivated teams to reach their highest potential by setting achievable goals.

Education

Some College (No Degree) - Business Administration And Management

Collin County Community College District
Plano, TX

Skills

  • Student Retention
  • Fundraising
  • Student Counseling
  • Community Outreach
  • Administrative Staff Coordination
  • School Administration
  • Office organization
  • Relationship Building

Timeline

Assistant Director of Education

Children’s lighthouse of McKinney
06.2022 - 09.2023

Escalations Manager

Alorica
01.2019 - 06.2022

Preschool Lead Teacher/Curriculum Coordinator

Primrose Schools
07.2016 - 01.2019

Group Leader

Alphabest
02.2014 - 07.2016

Some College (No Degree) - Business Administration And Management

Collin County Community College District

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Samantha Smith