Samantha Smith
Canton,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Speedy Transmission By CS AUTO
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Negotiated with suppliers to secure favorable terms and conditions for warranty-related services.
- Reduced warranty claim processing time by streamlining communication between departments and clients.
- Collected information to correctly file warranty claims.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Successfully coordinated warranty claims and repair authorizations from manufacturers.
- Monitored warranty claims, ensuring proper documentation and submission for reimbursement.
- Coordinated warranty claims for customers, ensuring timely processing and reimbursement.
- Processed warranty claims for timely reimbursements, resulting in increased customer loyalty.
Administration, Sales, Customer Service
Speedy Marietta Transmission Shop
01.2020 - 11.2022
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
- Coordinated product shipments with correct freight company.
- Assisted in developing promotional campaigns aimed at boosting overall customer engagement levels.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about auto parts and different options
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Updated pricing, signage and displays to deliver accurate product information.
- Input data into spreadsheets and databases.
- Facilitated employee training sessions that focused on relevant skills development for office procedures or software applications usage improvement.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
- Collected information to correctly file warranty claims.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Assisted customers with warranty claims, streamlining the process for expedited resolutions.
Owner
Top Notch Roofing
02.2017 - 01.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Wrote sales slips and sales contracts.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Maintained comprehensive documentation throughout each phase of the construction process to ensure compliance with legal requirements and industry standards.
- Hired and oversaw subcontractors to meet project needs.
Flooring Installer, Sales Assistant
Southern Regional Flooring And Roofing
03.2009 - 02.2016
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
- Installed various types of flooring materials, including hardwood, laminate for diverse clientele.
- Reduced material wastage by accurately measuring and cutting flooring materials according to project specifications.
- Assisted clients in selecting the most suitable flooring options for their needs, budgets, and preferences.
- Professionally sanded and sealed floors to complete installation process.
- Took measurements to calculate area to be floored and amount of materials needed.
- Supplied accurate measurements and estimates for projects.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
Hair Salon Receptionist
Dunwoody Hair Salon
05.2007 - 09.2008
- Monitored office supplies to order and replenish stock when necessary.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
- Resolved customer problems and complaints.
- Routed incoming mail and messages to relevant personnel without delay.
Hair Salon Assistant
Robert Alan's Hair Salon
04.2006 - 01.2007
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Offered exceptional service and support to walk-in and scheduled customers.
Education
High School Diploma -
Die Heuwel Christian School
Brakpan, South Africa12.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Conflict Resolution
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Administrative Support
- Microsoft PowerPoint
- Technical Support
- Customer Relationship Management (CRM)
- Filing
- Product Sales
- Product and service solutions
- Multi-line phone talent
- Sales expertise
- Spreadsheets
- Product Education
- Shipping procedures understanding
- QuickBooks proficiency
- Mitchell proficiency
- Typing Speed Efficiency
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Timeline
Customer Service Representative
Speedy Transmission By CS AUTO
11.2022 - Current
Administration, Sales, Customer Service
Speedy Marietta Transmission Shop
01.2020 - 11.2022
Owner
Top Notch Roofing
02.2017 - 01.2020
Flooring Installer, Sales Assistant
Southern Regional Flooring And Roofing
03.2009 - 02.2016
Hair Salon Receptionist
Dunwoody Hair Salon
05.2007 - 09.2008
Hair Salon Assistant
Robert Alan's Hair Salon
04.2006 - 01.2007
High School Diploma -
Die Heuwel Christian School
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