Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Smith

Fond Du Lac,WI

Summary

Responsible and energetic office support specialist offering over 10 years of experience in various environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proficient multi-tasker with ability to manage multi-line phone system, records maintenance and high-volume business inquiries. Offering solid skills in customer relations and resilience in handling challenges of fast-paced environments. Capable of working alone or with teams to accomplish on-time and accurate tasks.

Overview

12
12
years of professional experience

Work History

Certified Medical Assistant

SSM HEALTH
Fond Du Lac, WI
08.2021 - Current
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Organized charts, documents and supplies to maintain team productivity.
  • Escorted patients to examination rooms and prepared for physician exams.
  • Charted all patient services in records with high accuracy.
  • Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, cystoscopies.
  • Recorded patient temperature and blood pressure.
  • Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Performed routine dip stick urinalysis tests and operated clinitek machine
  • Monitored patient stability by checking vital signs and weight.
  • Sterilized medical instruments to streamline procedural use.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Facilitated communication between different departments within the organization.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Cosmetologist/Manager of Customer Service

The Mane Salon
Fond Du Lac, WI
10.2012 - Current
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Handled cash and credit card payments daily
  • Assisted with basic bookkeeping needs such as filing and maintaining clients’ records.
  • Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase profit.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Maintained updated knowledge of industry products, including chemical composition, structure and properties.
  • Responded to inquiries by phone, email and in person and scheduled appointments daily.
  • Double-checked inventories and stocking for treatment and sale areas.
  • Sanitized workstations and salon equipment to reduce chance of infection.
  • Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.

PARS II

SSM Fond Du Lac Regional Clinic Urology Department
FOND DU LAC, WI
12.2019 - 04.2021
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Managed office supplies inventory and placed orders when necessary.
  • Proofread content for typo-free emails and documentation.
  • Verified demographics and insurance information to register patients in computer system.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Assembled registration paperwork and placed identification bands on patient.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Helped protect providers and facility from legal liabilities by proactively assessing risks.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Helped patients obtain health care services by setting up referrals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Answered 45+ calls per working office hours 8:00-5:00pm to assist with customer questions and concerns.
  • Handled all delegated tasks, including Helping with Epic building and assisting with training staff that needed extra assistance.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Waitress Manager/Assistant Catering Manager

CND Specialties/Eden Catering
Eden, WI
08.2017 - 01.2020
  • Maximize team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Prepare banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Calculate charges, issued table checks and collected payments from customers.
  • Answer phones politely and promptly, accurately recording and confirming reservations.
  • Address any concerns or complaints quickly to promote customer happiness.
  • Design custom private function and banquet packages to accommodate groups of several hundred, including business dinners, sales presentations, club meetings, weddings and charity events.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Scheduled over 20 employees by assigning shifts.
  • Interviewed and hired qualified staff to fill wait staff positions.
  • Organize and updated schedules to optimize coverage for expected customer demands.
  • Train staff how to handle difficult situations with calm and professionalism.
  • Perform employee performance evaluations with constructive feedback to attract and retain top-quality personnel.

Education

Certificate - Medical Assistant

Madison Area Technical College
Madison, WI
08.2022

Associate of Arts - Cosmetology

Advanced College of Cosmetology
Waupun, WI
06.2007

Skills

  • Customer relations
  • Meticulous attention to detail
  • Multitasking and prioritization
  • Critical Thinking Skills
  • Verbal communication
  • Problem resolution
  • Multi-line phone systems
  • Conflict resolution
  • New employee training
  • Faxing documents
  • Administrative support
  • Dedicated team player
  • Self-directed
  • Flexible
  • Database entry
  • Microsoft Office including Word & Excel
  • Excel spreadsheets
  • Appointment scheduling and calendar management
  • 10-key proficiency
  • Charting expertise
  • Documentation procedures expert

Timeline

Certified Medical Assistant

SSM HEALTH
08.2021 - Current

PARS II

SSM Fond Du Lac Regional Clinic Urology Department
12.2019 - 04.2021

Waitress Manager/Assistant Catering Manager

CND Specialties/Eden Catering
08.2017 - 01.2020

Cosmetologist/Manager of Customer Service

The Mane Salon
10.2012 - Current

Certificate - Medical Assistant

Madison Area Technical College

Associate of Arts - Cosmetology

Advanced College of Cosmetology

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Samantha Smith