Samantha Smith
Conway,SC
Summary
Operations professional with strong background in streamlining processes and enhancing productivity. Skilled in leading cross-functional teams and executing strategic plans to achieve organizational goals. Known for flexibility and reliability in dynamic environments, with excellent problem-solving abilities and focus on delivering results.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Head of Operations
TK MECHANICAL SERVICES LLC
11.2016 - Current
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Head of authorizations for warranty claims
- Retail estimates and invoices
- Scheduling technician appointments
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Inventory Manager
Chaos
09.2013 - 12.2015
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Education
High School Diploma -
Melrose High School
Melrose NM05-2006
Skills
- Operational excellence
- Business analysis
- Organizational development
- Teamwork and collaboration
- Organizational structuring
- Team leadership
- Decision-making
- Inventory tracking and management
- Customer service
- Administrative management
- Budget development
- Customer service management
- Staff hiring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Head of Operations
TK MECHANICAL SERVICES LLC
11.2016 - Current
Inventory Manager
Chaos
09.2013 - 12.2015
High School Diploma -
Melrose High School
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