Samantha Smith

Seasoned Collections Specialist with a background in managing and resolving delinquent accounts. Skilled in fostering positive relationships with customers while upholding credit policies, leading to effective collection efforts. Notable strengths include negotiation, problem-solving, and communication skills which have consistently mitigated financial losses in previous roles. Adept at driving financial and customer service excellence, I leveraged strong negotiation skills and professionalism at Capital One to enhance collections and customer relations. Skilled in Google Suites and conflict resolution, I significantly improved payment compliance and customer satisfaction, showcasing my ability to excel both independently and in team settings.