Samantha Smith
Chillicothe
Summary
Experienced professional with a strong background in customer interactions and service solutions. Demonstrated expertise in conflict resolution, communication, and problem-solving. Consistently ensures customer satisfaction and loyalty. Adept at collaborating with teams and adapting to changing needs. Always focused on achieving results through efficient and empathetic service. Recognized for reliability and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housekeeping Aide
VA Medical Center
12.2019 - Current
- Answers Vocera and office phone calls from medical staff across multiple areas to ensure patient areas are maintained
- Sterilizes Reusable Medical Equipment and updates logs and tags accordingly
- Communicates with staff using email, Microsoft Teams and other platforms to direct care for the patient
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hospital assets such as furniture and fixtures.
- Provides equipment for veterans in multiple areas and makes sure they are cleaned and ready for use
- Delivers equipment to appropriate places for veterans to use in the VA
- Enters cleaning logs on Bed Management System and inputs Maximo requests for staff that need equipment or maintenance in their offices. These are reviewed for completeness to ensure proper care for staff members
- Completes all training on the Talent Management System in a timely manner
- Works with staff members to receive and order stock that is needed for individual HAC rooms
- Assists with veterans by completing requests made from both veterans and staff to ensure problems are taken care of in a timely manner
- Assists veterans by referring them to office or nursing staff if there are problems that need to be addressed
- Performs administrative procedures to document room cleanings and maintenance requests
- Attends daily, weekly, and monthly huddles to discuss various issues and offer positive suggestions to improve efficiency
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Assists in determining equipment and other resources needed to accomplish work assignments as appropriate
- Reports any issues, complaints, or maintenance to all supervision in a timely fashion
Third Class petty officer
U.S. Navy
08.2015 - 08.2019
- Ensured that administrative and clerical functions of the office are completed effectively and efficiently including answering and directing incoming calls, and taking messages
- Conducted a wide range of clerical practices and procedures such as filling material, obtaining data, and entering appropriate information into the electronic record for new air crew members
- Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
- Was responsible for inputting and extracting data regarding training and other important materials
- Performed necessary preventative maintenance on equipment and properly documenting any issues or changes including launch and recovery equipment
- Conducted nightly checks to ensure that all material was accounted for and properly stored and also received and ordered stock to make sure correct levels were maintained
- Attended daily flight ops meetings to coordinate accurate manning
- Prepared presentations related to safety information and sent out weekly safety briefing emails
Cashier/Stocker
Acme Markets Inc.
08.2013 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Early Childhood Care And Education
Ohio University
Chillicothe, OHHigh school diploma -
Ohio University, Bensalem High School
Chillicothe, Bensalem, PA2023
Skills
- CPR Certified by American Heart Association
- Chemical handling
- Customer service-focused
- Safety procedures
- Training and mentoring
- Work ethic and integrity
Certification
Basic Life Support (CPR and AED) by American Heart Association
Timeline
Housekeeping Aide
VA Medical Center
12.2019 - Current
Third Class petty officer
U.S. Navy
08.2015 - 08.2019
Cashier/Stocker
Acme Markets Inc.
08.2013 - 08.2015
High school diploma -
Ohio University, Bensalem High School
Early Childhood Care And Education
Ohio University
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