Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Smith

Bulls Gap,TN

Summary

Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Overview

6
6
years of professional experience

Work History

Receptionist

Charter Senior Living
Jefferson City, TN
01.2025 - Current
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Greeted visitors and provided them with assistance.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Sorted incoming mail and directed to correct personnel each day.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Organized paper filing system to maintain accurate records.
  • Maintained and updated filing, inventory and database systems, manually or using computer.

Customer Service Representative

Alorica
09.2021 - 01.2023
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Referral Coordinator

Cherokee Health Systems
Talbott, TN
10.2018 - 09.2021
  • Managed patient referral process from initial consultation to specialist appointment, ensuring timely access to necessary medical services.
  • Coordinated with external agencies to ensure timely processing of referrals.
  • Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
  • Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
  • Adhered to HIPAA regulations when handling confidential patient information.

Education

High School Diploma -

Grainger High School
Rutledge, TN
05-2016

Skills

  • Phone etiquette
  • Administrative support
  • Business correspondence
  • Multi-line telephone systems
  • Office equipment operations
  • Typing speed
  • Telephone skills
  • Customer and client relations
  • Organization skills
  • Multitasking and prioritization
  • Multi-line phone system operation
  • Data entry

Timeline

Receptionist

Charter Senior Living
01.2025 - Current

Customer Service Representative

Alorica
09.2021 - 01.2023

Referral Coordinator

Cherokee Health Systems
10.2018 - 09.2021

High School Diploma -

Grainger High School

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Samantha Smith