SAMANTHA SMITH

• Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
• Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
• Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Enhanced payroll accuracy by conducting thorough audits and ensuring proper documentation of all transactions.
• Facilitated smoother onboarding for new hires by setting up payroll accounts promptly and accurately.
• Ensured compliance with federal, state, and local regulations by staying current on tax laws and reporting requirements. (CA, Wage & Hour Proficient)
• Managed year-end reporting tasks such as W-2s preparation and distribution, ensuring timely delivery to employees.
• Extensive knowledge in multi-state tax filings, 940, 941, 1099 MISC, 1099 INT, 5500, W-2 & W-3 experience
• Supported month-end closing activities, ensuring timely and accurate reporting of financial results.
• Enhanced financial accuracy by conducting thorough account reconciliations and adjusting journal entries.

• Reduced Operational cost in 2023-24 by $5M through comprehensive process improvement, by managing monthly billing process to complete billings and returns to meet company revenue recognition policies.
• In-dept reconciliation performed monthly for 859K WSE totaling $85M in premiums.
• Provides monthly SLA, KPI metrics along with suggestions to achieve the most profitable outcome through minimized risk.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed and motivated employees to be productive and engaged in work.
• Maintained accurate documentation of all SOC activities, facilitating knowledge sharing across the organization.

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• Led change management efforts during periods of organizational restructuring, ensuring seamless transitions without compromising regulatory obligations.
• Within 3-months of my tenor, cleaned up 2,500 missing POA issues across various reporting agencies and states, ensuring client compliancy, and minimized SUTA cost and impacts to unemployment claims.
• Partnered with payroll, tax, unemployment, accounting and legal to streamline process improvements and close organizational silos by implementing efficient monitoring system and tools.
• Built relationships with all reporting tax agencies at FED, state, and local levels.
• Conducted thorough internal audits to ensure adherence to regulatory standards and best practices.
• Supplied expert advice to senior management on potential risk, legal implications, and recommended solutions for complex compliance issues.
• Proficient in supplying guidance to clients experiencing acquisitions, mergers, and dissolution of business.
• Extensive experience in payroll functionality, project management, which included, building, or revamping processes, and transitioning of responsibilities throughout all acquisitions.
• Monitored ongoing changes to industry regulations, swiftly adapting compliance strategies to account for new rules or requirements.

• Streamlined project processes for more than 1,500 employees by implementing agile methods, resulting in increased efficiency and reduced cost.
• Meticulous with a strong understanding of financial principles and the ability to reconcile payroll with financial records.
• Effective communicator at all levels and exceptional problem-solving abilities.
• Overseeing end-to-end payroll processing, new hires, termination, status changes, pay calculations, deductions, and benefits administration.
• Proficient in payroll reporting, tax filings, NACHA, and ACH transmission.
• Maintained Time & Attendance software.
• Efficient with regulations around garnishment, loans, and levies.
• In depth knowledge of payroll processes, labor laws, taxation, audits, and statutory compliance.
• Processed multiple-state payrolls and ensured compliance with federal, state, and local laws on compensation, including all aspects of the Fair Labor Standards Act.