Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Smith

Suffolk,VA

Summary

Dynamic and results-driven professional with a proven track record at Uber Eats, excelling in customer service and conflict resolution. Skilled in data management and team collaboration, consistently achieving high satisfaction ratings while maintaining operational effectiveness. Punctual and reliable, I thrive in fast-paced environments, ensuring timely deliveries and fostering positive customer relations.

Overview

2026
2026
years of professional experience

Work History

Food Delivery Driver

Uber Eats
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Processed customer payments and kept accurate financial records.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Assisted with sorting and organizing stockroom items.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Maintained records of sales and customer information to support accuracy.

Taxi Driver

Lyft And Uber
  • Arrived on time to customer appointments.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Operated party vehicles, buses and town cars.
  • Handled upkeep for taxi, added fuels, cleaned exterior, and sprayed out interior.
  • Controlled operation of taximeter to accurately track distances and fares.
  • Offered above-and-beyond service to every rider to encourage repeat business.
  • Obtained fares from passengers, issued change and secured cash from theft.
  • Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
  • Followed road rules to protect passengers and prevent accidents.
  • Helped passengers with questions or area information such as points of interest and entertainment options.
  • Used mobile application to connect with customers, track distances and report locations.
  • Managed preventive maintenance on vehicle to maintain optimal condition.
  • Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
  • Hired new drivers, maintained performance and managed customer service.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Accepted payments and provided receipts for fares to keep accurate records of transactions.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Managed teams of drivers, shift schedules and reservation calendars.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.

Cashier

7-eleven
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.

Security Officer Supervisor

Securitas Security Services USA
05.2018 - Current
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked and verified photo identification prior to granting facility access.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Developed and implemented security policies, procedures and systems to protect personnel, property and data.
  • Trained security workers on site-specified procedures.
  • Assessed electronic security systems and reported malfunctions.
  • Completed shift handover reports and debriefed next shift upon arrival.
  • Managed security staff rotation for position coverage on breaks.
  • Monitored and evaluated performance of security personnel and provided feedback to improve performance.
  • Performed security investigations and reported findings to client management.

Truck Loader

Fedex
03.2024 - 09.2024
  • Used forklift to lift pallets and heavy items into trucks.
  • Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
  • Maintained clean and functional warehouse space throughout Number hour shifts.
  • Reviewed shipping orders for accurate fulfillment.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
  • Skilled at working independently and collaboratively in a team environment.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Managed time efficiently in order to complete all tasks within deadlines.

Apprentice Welder

Acoustical Sheetmetal
05.2022 - 08.2022
  • Interpreted verbal and written instructions from work orders and welding blueprints.
  • Examined structure and texture of parts to detect imperfections.
  • Removed excess slag with arc-cutting, grinding, and using other equipment.
  • Blew out machines, checked welding leads, and wiring and changed filters for preventive maintenance.
  • Calibrated flow and pressure settings to build and maintain flames.
  • Fabricated structural forms, pressure vessels, and boiler components.
  • Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
  • Evaluated and tested various soldering materials for accuracy.
  • Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
  • Welded metal components in vertical, overhead and flat positions.
  • Inspected welds for accuracy and conformance to specifications.
  • Welded various connections with high-quality final results.
  • Welded parts using arc, gas-shielded arc, submerged arc, and gas equipment.

Assembly Line Worker

STIHL
07.2020 - 08.2020
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Boxed, labeled, and transported items to support assembly operations.

Newspaper Carrier

Virginia Pilot
03.2017 - 07.2018
  • Delivered newspapers and flyers to about Number homes daily.
  • Planned daily rounds and determined most efficient way to distribute newspapers.
  • Assembled and bagged newspapers prior to delivery.
  • Drove safely and legally for professional, responsible delivery services.
  • Resolved delivery complaints and escalated complex issues to management.
  • Maintained up-to-date records of delivery routes and customer information.
  • Collaborated with team members to improve paper sorting and delivery speed.
  • Loaded and unloaded vehicles at distribution center, lifting heavy loads.
  • Completed daily pre- and post-trip vehicle inspections.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Communicated regularly with dispatcher for delivery route details and changes.

Library Assistant

Norfolk Public Library
01.2016 - 05.2018
  • Placed books on proper shelves when returned to circulation.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Set up computer and digital device access, providing assistance with use and operation.
  • Answered questions from patrons and helped to find desired materials.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Helped children select appropriate reading level library books.
  • Maintained secure environment by monitoring visitors at front desk.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Collected and processed fines on overdue library materials.
  • Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
  • Organized circulation desk with over Number books and periodicals to be checked out.
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Created welcoming and comfortable space by keeping library clean and organized.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.

Library Aide

Norfolk Public Library
02.2014 - 05.2018
  • Answered questions from patrons and helped to find desired materials.
  • Placed books on proper shelves when returned to circulation.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Helped children select appropriate reading level library books.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Maintained secure environment by monitoring visitors at front desk.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Collected fees, fines and donations for balanced library finances.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Organized circulation desk with over Number books and periodicals to be checked out.
  • Created welcoming and comfortable space by keeping library clean and organized.
  • Offered basic reference assistance to support information needs.
  • Conducted library tours and orientations, familiarizing patrons with library's resources and services.
  • Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
  • Processed library card applications to provide access to library services.

Overnight Stocker

Walmart
02.2016 - 12.2017
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Maintained store assets with effective loss prevention strategies.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Greeted customers and directed to requested products.
  • Recorded daily activities for inventory control.
  • Stocked shelves to match planogram images and instructions.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked designated items on shelves, end caps and displays.
  • Safely and securely loaded items to prevent damage during transport.
  • Kept work areas neat, clean and free from debris.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.

Education

High School Diploma - General Studies

Norview High School
Norfolk, VA
06.2012

Skills

  • Leadership
  • Maintenance & repair
  • Team building
  • Microsoft Word
  • Attention to detail
  • Customer service
  • Critical thinking
  • Data management
  • Skilled in conflict resolution
  • Employee schedule coordination
  • Investigative procedures
  • Staffing and scheduling
  • Access systems and patrol
  • Security team management
  • Operational effectiveness
  • Security team leadership
  • Security personnel training
  • Alarm monitoring
  • Surveillance
  • CCTV monitoring
  • CPR and child CPR training
  • OSHA training
  • Drawer balancing
  • Product restocking
  • Returns processing
  • Staff mentoring
  • Staff training
  • Money handling
  • Inventory restocking
  • Order packaging
  • Basic math
  • Hospitality and accommodation
  • Customer relations
  • Customer assistance
  • Point of sale operation
  • Team collaboration
  • Valid Driver's license
  • Punctual and reliable
  • Calm demeanor

Timeline

Truck Loader

Fedex
03.2024 - 09.2024

Apprentice Welder

Acoustical Sheetmetal
05.2022 - 08.2022

Assembly Line Worker

STIHL
07.2020 - 08.2020

Security Officer Supervisor

Securitas Security Services USA
05.2018 - Current

Newspaper Carrier

Virginia Pilot
03.2017 - 07.2018

Overnight Stocker

Walmart
02.2016 - 12.2017

Library Assistant

Norfolk Public Library
01.2016 - 05.2018

Library Aide

Norfolk Public Library
02.2014 - 05.2018

Food Delivery Driver

Uber Eats

Taxi Driver

Lyft And Uber

Cashier

7-eleven

High School Diploma - General Studies

Norview High School

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