Summary
Overview
Work History
Education
Skills
Timeline
Manager

Samantha Smith

Biloxi

Summary

Dynamic manager with a proven track record at Centennial Plaza and Margaritaville Resort Biloxi, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and strategic planning, achieving departmental goals. Skilled in inventory control and fostering a positive work environment, driving team performance and engagement. Centennial Plaza and Margaritaville Resort Biloxi are sister companies, I was transferred from Margaritaville to Centennial Plaza to fulfill a bigger role within the company.

Overview

6
6
years of professional experience

Work History

Manager

Centennial Plaza
06.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Manager

Margaritaville Resort Biloxi
02.2023 - 06.2025
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.

Sales Associate

Palace Casino And Hotel
12.2019 - 01.2023
  • Generated regular inventory reports and records.
  • Maintained inventory levels for continuous customer demand.
  • Identified stock discrepancies through data analysis.
  • Conducted cycle counts to ensure inventory accuracy.
  • Organized racks to enhance store appeal and promote products.
  • Efficiently handled cash transactions, maintaining financial accuracy.
  • Fostered customer relationships for repeat business.

Sales Associate

Shoe Station
02.2019 - 12.2019

Education

High School Diploma -

D’iberville High School
D’iberville Ms

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Friendly, positive attitude
  • Willing to learn
  • Merchandise stocking
  • Attention to detail
  • Inventory control
  • Inventory organization

Timeline

Manager

Centennial Plaza
06.2025 - Current

Manager

Margaritaville Resort Biloxi
02.2023 - 06.2025

Sales Associate

Palace Casino And Hotel
12.2019 - 01.2023

Sales Associate

Shoe Station
02.2019 - 12.2019

High School Diploma -

D’iberville High School

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Samantha Smith