Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Smith

White Lake,MI

Summary

Landscape and general contractor with TSE Contracting, skilled in landscaping design and employee management. Achieved significant client satisfaction through exceptional customer service and optimized project delivery. Proven ability to enhance operational efficiency and implement sustainable practices, while effectively managing diverse teams and resources to exceed project goals.

Overview

13
13
years of professional experience

Work History

General Contractor, Landscape, Snow Management

TSE Contracting
09.2024 - Current
  • Implemented safety protocols to minimize risk of accidents and injuries among team members during landscaping operations.
  • Conducted regular site inspections to assess landscaping conditions and identify areas for improvement or enhancement.
  • Managed diverse landscaping projects from initial concept through installation, ensuring on-time completion and budget adherence.
  • Optimized irrigation systems for efficient water usage, promoting environmental sustainability and cost savings.
  • Maximized plant health by developing customized care programs tailored to specific species'' needs within each property''s ecosystem.
  • Assisted in deck building and framing of houses
  • Assisted in the completion of a full house flip, taking a single story house and building a second story
  • Coordinated with municipal agencies to secure necessary permits for landscaping projects, ensuring compliance with local regulations.
  • Demonstrated exceptional organizational skills through meticulous record-keeping of project details, materials inventory, and client communication logs.
  • Revitalized underperforming landscapes by diagnosing issues and implementing targeted solutions that improved overall appearance and health.
  • Facilitated clear communication between clients, team members, suppliers throughout the entire project life cycle, resulting in smooth execution and client satisfaction.
  • Built strong relationships with subcontractors resulting in competitive pricing and reliable workmanship on job sites.
  • Obtained construction permits and verified compliance with relevant regulations.
  • Resolved conflicts between contractors, suppliers and subcontractors to eliminate workflow disruptions.
  • Reviewed contractor invoices, approving payments on acceptable work.
  • Led site safety initiatives, reducing accidents and ensuring compliance with OSHA regulations.
  • Enhanced operational efficiency with adoption of cutting-edge construction technologies.
  • Negotiated labor contracts with general contractors and subcontractors.
  • Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
  • Contributed to revenue growth by identifying new business opportunities through networking events and referrals from satisfied clients.
  • Supervised team member performance to meet client deadlines and requirements.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Applied salt or chemical solutions to surfaces as preventive measure against snow and ice buildup.
  • Logged activities, maintenance issues and hours worked
  • Worked in parking lots, roads and driveways to handle needs of businesses and residential customers.
  • Ensured timely snow removal with effective route planning and prioritization of areas needing immediate attention.
  • Collaborated with team members to coordinate efforts and maximize productivity during large-scale snow events.

Snow Plow Manager

The Snow Engineers LLC
10.2020 - 10.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Landscape Supervisor

Village Lawn and Landscape
06.2020 - 09.2024
  • Improved client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Increased team productivity through effective communication, clear expectations setting, and consistent feedback on performance.
  • Reduced project costs by negotiating favorable contracts with suppliers and managing resources effectively.
  • Streamlined operations with efficient scheduling, resource allocation, and task delegation among team members.
  • Assessed potential risks associated with each project and devised mitigation strategies accordingly to ensure smooth execution.
  • Implemented environmentally sustainable practices in all landscaping projects to promote eco-friendly environments.
  • Planned, organized and communicated production goals with crew members, crew supervisors, trade contractors and customers.
  • Planned and supervised landscape activities while staying within budgeted hours and maintaining safe work environment out in field for crew members.
  • Enhanced landscape aesthetics by planning, designing, and implementing creative outdoor spaces.
  • Established strict quality control measures for all completed projects to uphold high standards of excellence in service delivery consistently.
  • Developed strong relationships with clients by understanding their needs and delivering tailored solutions for their landscapes.
  • Monitored proper use of required personal protective equipment on crew to promote safe work environment.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Installed lights, sprinklers and other outdoor features based on requirements.
  • Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
  • Monitored weather conditions to plan work schedules effectively and minimize project delays.
  • Communicated with clients to provide price quotes, discuss design needs and schedule work.
  • Assessed soil and landscape conditions, selecting appropriate plants, trees and shrubs for projects.
  • Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
  • Trained personnel on irrigation and planting techniques to promote landscaping skills.

Inside Sales Representative

Bostick Truck Center
01.2013 - 01.2020
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Set up new accounts, established customer credit and set up payment methods.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Generated advertising brochure for vendor use.
  • Promoted business though the use of social media and other media

Education

Criminal Justice Degree - Criminal Justice

Oakland Community College
Auburn Hills, MI

Skills

  • Landscaping design
  • Job bidding
  • Site management
  • Customer service
  • Heavy equipment operation
  • Employee management
  • Office management

Timeline

General Contractor, Landscape, Snow Management

TSE Contracting
09.2024 - Current

Snow Plow Manager

The Snow Engineers LLC
10.2020 - 10.2024

Landscape Supervisor

Village Lawn and Landscape
06.2020 - 09.2024

Inside Sales Representative

Bostick Truck Center
01.2013 - 01.2020

Criminal Justice Degree - Criminal Justice

Oakland Community College

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