Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Smock

Granite City,IL

Summary

Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Store Manager

City Gear
10.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Store Manager

Fan Outfitters
11.2023 - 10.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Team Manager

Panera Bread
06.2023 - 11.2023
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Coordinated with other department heads to ensure alignment of team goals with overall company strategy.
  • Promoted customer-centric approach, leading to repeat business.
  • Limited portion sizes and used garnishes to control food costs.
  • Streamlined kitchen operations for increased efficiency by implementing standardized recipes, cutting down prep time.

Store Manager

Cardinal Clubhouse
11.2022 - 06.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Account Manager

Britney Thrash State Farm
10.2021 - 04.2022
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Household Manager

Self-employed
12.2017 - 10.2021
  • Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
  • Performed cleaning and organization duties.
  • Managed financial operations for household of 4 members.
  • Scheduled appointments for medical, dental, and self-care needs.
  • Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
  • Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
  • Provided regular status updates regarding ongoing tasks or concerns within the household through clear communication channels among relevant parties involved in decision-making processes.
  • Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.

Education

High School Diploma -

Chula Vista Senior HighSchool
Chula Vista
05-2013

Skills

  • Customer service

  • Problem-solving

  • Customer relations

  • Multitasking and organization

  • Training and mentoring

  • Inventory management

Timeline

Store Manager

City Gear
10.2024 - Current

Store Manager

Fan Outfitters
11.2023 - 10.2024

Team Manager

Panera Bread
06.2023 - 11.2023

Store Manager

Cardinal Clubhouse
11.2022 - 06.2023

Account Manager

Britney Thrash State Farm
10.2021 - 04.2022

Household Manager

Self-employed
12.2017 - 10.2021

High School Diploma -

Chula Vista Senior HighSchool

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Samantha Smock