Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SAMANTHA SNIVELY

Poulsbo,WA

Summary

I enjoy leveraging data to investigate trends and leading cross-functional projects to optimize a process or system. When problem-solving, I pair data analysis with end-user interviews to make sure I understand the full business impact. I would like to deepen my knowledge of your company's systems and data while leading optimization efforts utilizing my PMO experience. I’m excited to bring over 7 years of data operations experience to your team. In my spare time, I enjoy foraging, candlemaking, and gardening.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Data Analyst

Kindthread
01.2024 - 05.2024
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Developed dashboards with Power BI to monitor key performance indicators.
  • Created predictive models to forecast customer behavior.
  • Provided data-driven solutions to support decision making.
  • Translated raw data from SSMS, Redshift, and R Scripts into meaningful information using statistical techniques.
  • Tracked daily activities related to development tasks using Agile methodology tools like JIRA and Confluence.

Revenue Operations Analyst/ Assistant PMO

DocuSign
Seattle, WA
02.2022 - 01.2024
  • Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
  • Provided project management support for the development of new products, services, or processes.
  • Performed data analysis to identify opportunities for streamlining processes or improving operational bugs through automation.
  • Facilitated sprint planning meetings and daily scrum stand-up meetings.
  • Managed sprints for multiple projects simultaneously.
  • Monitored progress of each sprint through metrics tracking tools like JIRA.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Facilitated resolution of conflicts between team members when necessary.
  • Developed detailed test plans and test cases based on requirements documents and system design specifications.
  • Performed functional, regression, integration, smoke, acceptance and UAT testing.
  • Collaborated with internal stakeholders to identify areas of improvement within operational systems.
  • Generated reports from various data sources using SQL queries.
  • Constructed database queries in SQL language to retrieve data from MySQL databases.

Data Operations Analyst

DocuSign
Seattle, WA
03.2019 - 02.2022
  • Improved efficacy of marketing campaigns and accuracy of reporting by standardizing and automating a field that accurately calculates the stage in the customer journey for any Account
  • Designed and implemented an automated solution to reliably determine the sales channel for any Account, which is critical to the territory design process
  • Improved Sales productivity by creating a designated, self-service field to manage subscription ownership (reducing the need to submit Cases for review and improving our data quality)
  • Supported the solution design and delivery of a new feature to streamline territory design and management.
  • Assisted in the development of automated reporting systems using SQL.
  • Executed complex queries using SQL language for data analysis purposes.
  • Developed custom macros for automating tasks within QlikView environment.
  • Developed dashboards in Tableau and PowerBI to monitor key performance indicators.

Jr Data Analyst

DocuSign
Seattle, WA
03.2018 - 03.2019
  • Quantified and shared recommendations to resolve data quality issues that made our upsell and churn tools inaccurate
  • Collaborated with end users to estimate revenue impact and mitigate business risks when launching a new feature/process
  • Improved Customer Success productivity and compensation accuracy by creating a process to report and track data quality issues.
  • Ensured data accuracy by running SQL queries against backend databases.

Jr Data Analyst

DocuSign
Seattle, WA
02.2017 - 03.2018
  • Diagnosed issues that affected data integrity and customer experience, provided leadership team with recommendations
  • Streamlined reporting for the Customer Service Analytics by creating a comprehensive Taxonomy for Customer Service Cases.

Temp Case Classifier

DocuSign (via Robert Half)
Seattle, WA
09.2015 - 02.2017
  • Provided critical customer support by classifying over 480 Customer Service Cases daily, which helped build the structure of a new Customer Service Case Taxonomy.

Education

BA - Political Science, Law and Public Policy

Seattle Pacific University

Skills

  • Cross-functional collaboration
  • Experience using all of DocuSign's digital signing products
  • SQL
  • Jira/ Atlassian Cloud
  • Power BI
  • Tableau
  • Project management
  • Process optimization
  • Root cause analysis
  • Data analysis and visualization
  • Content management
  • Salesforce (Admin Certification Test scheduled)
  • Microsoft Office, including expertise in Excel
  • Google Suite
  • Snowflake
  • QlikSense
  • DemandTools
  • Reporting Abilities
  • Sprint Planning
  • Leading Scrum Meetings
  • Project Management
  • Scrum Processes
  • Team Collaboration
  • Detail Oriented
  • Stakeholder Relations
  • Gantt Charts
  • Data Governance
  • Data Analysis

Certification

  • Salesforce Admin
  • * Studying to get my PMP

Timeline

IT Data Analyst

Kindthread
01.2024 - 05.2024

Revenue Operations Analyst/ Assistant PMO

DocuSign
02.2022 - 01.2024

Data Operations Analyst

DocuSign
03.2019 - 02.2022

Jr Data Analyst

DocuSign
03.2018 - 03.2019

Jr Data Analyst

DocuSign
02.2017 - 03.2018

Temp Case Classifier

DocuSign (via Robert Half)
09.2015 - 02.2017

BA - Political Science, Law and Public Policy

Seattle Pacific University

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