Samantha Snyder
New Bern,NC
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Front Office Assistant
Comfort Air of New Bern
New Bern, NC
09.2021 - 07.2023
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Welcomed visitors and determined nature of business to announce to appropriate personnel.
- Retrieved messages from voicemail to forward to appropriate personnel.
- Created and optimized employee schedules for shift coverage.
- Maintained front desk to provide positive first impression.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Greeted guests and vendors to assist in navigating space.
- Answered phones and routed voicemails to respective employees.
- Received and distributed mail, letters and packages.
- Participated in credit and collections activities.
Office Assistant
Eastern Carolina Women's Center
New Bern, NC
02.2016 - 01.2020
- Answered phone calls and welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Collected and coded various documents to prepare for filing, storage and processing.
- Dispersed incoming mail to correct recipients throughout office.
- Answered telephones, directed calls and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Delivered messages and ran errands.
- Copied, sorted and filed records of office activities and business transactions.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Typed, formatted and edited correspondence and other documents.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Computed, recorded and proofread data or reports.
- Developed organizational filing systems for confidential customer records and reports.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Trained staff members to perform work activities and use computer applications.
Kitchen Crew Member
Savages Pizza
New Bern, NC
08.2015 - 01.2016
- Maintained order and cleanliness of work areas to conform with health codes.
- Completed prepping, cleaning and other kitchen duties to support cooks.
- Followed recipes and customer requests to prepare meals.
- Acquired new skills to support team and further accommodate customer needs.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Cleaned utensils, dishes and glasses for customer use.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
Education
GED -
Carteret Community College
Morehead City, NC01.2005
Skills
- Hospitality Services
- Keenness of Insight
- Insurance Verification
- Data Entry
- File Management
- Problem-Solving Skills
- Billing and Invoicing
- Medical Terminology
- Listening Skills
- Check-In Management
- Word Processing
- Time Management
- Appointment Setting
- File Maintenance
- Schedule Management
- Patient Charting
- Cash Handling
- Business Correspondence
Timeline
Front Office Assistant
Comfort Air of New Bern
09.2021 - 07.2023
Office Assistant
Eastern Carolina Women's Center
02.2016 - 01.2020
Kitchen Crew Member
Savages Pizza
08.2015 - 01.2016
GED -
Carteret Community College
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