SAMANTHA SOLDINGER
Bay Shore,New York
Summary
Experienced with coordinating emergency room operations and managing patient records. Utilizes strong organizational skills to maintain accurate documentation and support medical staff. Track record of fostering seamless communication and effective teamwork in high-stress situations.
Overview
6
6
years of professional experience
Work History
Emergency Room Unit Clerk
Good Samaritan Hospital Medical Center
West Islip, NY
08.2024 - Current
- Ensured patient confidentiality by adhering to HIPAA regulations when handling sensitive information.
- Provided training and mentorship to new unit clerks, sharing best practices for efficient work processes within the Emergency Room setting.
- Promoted a safe environment by maintaining a clean and organized unit clerk workstation throughout each shift.
- Expedited delivery of urgent messages to appropriate personnel, improving response time to emergent situations.
Medical Records Clerk/ MEDICAL RECEPTIONIST
Suffolk Heart Group
Bay Shore, NY
12.2020 - 07.2024
- Retrieved patient medical records for physicians, technicians and staff
- Processed requests for information and released information to persons or agencies according to regulations
- Coordinated efforts to transition from paper-based files to electronic health record systems
- Prepared clinic charts for advance appointments and walk-ins
- Scanned paper documents, such as test results or prescriptions, into digital filing system
- Assisted healthcare providers in locating necessary patient information quickly
- Developed, maintained and analyzed monthly incident and restraint logs
- Updated medical records with new lab results, medications, or other important details
- Processed requests for release of information while maintaining patient confidentiality
Customer Service Representative/ Receptionist
Winters Brothers
West Babylon, NY
07.2019 - 10.2020
- Managed customer calls efficiently in fast-paced call center environment
- Enhanced customer satisfaction with fast, knowledgeable service
- Delivered fast and friendly service to handle questions and service complaints
- Answered inbound calls to handle various concerns, set appointments and close sales
- Informed customers of promotions and special offers to increase sales
- Anticipated needs and resolved problems to keep customers happy
- Handled customer inquiries, payments and service requests
Education
Associate in Arts (A.A.) -
Farmingdale State College
09.2024
Skills
- Records Management
- Attention to Detail
- Interpersonal Skills
- Paperwork Processing
- Multitasking
- Critical Thinking
- Telephone Etiquette
- Electronic health records
- Time management
- Effective communication
Timeline
Emergency Room Unit Clerk
Good Samaritan Hospital Medical Center
08.2024 - Current
Medical Records Clerk/ MEDICAL RECEPTIONIST
Suffolk Heart Group
12.2020 - 07.2024
Customer Service Representative/ Receptionist
Winters Brothers
07.2019 - 10.2020
Associate in Arts (A.A.) -
Farmingdale State College