Samantha Soliz
McHenry,IL
Summary
Dynamic grooming professional with a proven track record at Petco Animal Supplies Stores Inc., excelling in customer service and team management. Enhanced salon revenue through tailored grooming packages and implemented effective appointment scheduling. Known for attention to detail and adaptability, ensuring the highest standards of animal care and client satisfaction.
Overview
5
5
years of professional experience
Work History
Grooming Salon Leader
Petco Animal Supplies Stores Inc.
02.2025 - 09.2025
- Implemented marketing strategies such as promotional events or loyalty programs designed to attract new clients while retaining existing ones.
- Managed and maintained health, welfare and proper care of animals.
- Enhanced salon revenue by offering personalized grooming packages tailored to individual client needs and preferences.
- Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution, ensuring client satisfaction and loyalty.
- Managed inventory control systems to maintain adequate stock levels of grooming supplies, reducing waste and minimizing business expenses.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Dog Groomer
Petco Animal Supplies Stores Inc.
10.2024 - 02.2025
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept cages, kennels, and grooming areas neat and clean.
Dog Bather
Petco Animal Supplies Stores Inc.
05.2024 - 10.2024
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Reduced appointment cancellations by promptly confirming scheduled bookings with clients.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Solutions Specialist
Petco Animal Supplies Stores Inc.
11.2022 - 05.2024
- Recommended new products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Food Truck Operator
Baffin Bay Seafood Co.
06.2021 - 08.2022
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines..
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Sales Associate
Stripes Convenience Store
06.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
H.M. King High School
Kingsville, TXSkills
- Safety procedures
- Animal behavior
- Sanitation protocols
- Team management
- Appointment scheduling
- Salon maintenance
- Customer service
- Honest and dependable
- Time management
- Attention to detail
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Grooming Salon Leader
Petco Animal Supplies Stores Inc.
02.2025 - 09.2025
Dog Groomer
Petco Animal Supplies Stores Inc.
10.2024 - 02.2025
Dog Bather
Petco Animal Supplies Stores Inc.
05.2024 - 10.2024
Solutions Specialist
Petco Animal Supplies Stores Inc.
11.2022 - 05.2024
Food Truck Operator
Baffin Bay Seafood Co.
06.2021 - 08.2022
Sales Associate
Stripes Convenience Store
06.2020 - 06.2021
High School Diploma -
H.M. King High School
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