Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Samantha Solomon

Grifton,North Carolina

Summary

Dynamic professional with a proven track record in customer service excellence and sales closing, demonstrated during my tenure at Walgreens, and Smokers Delight Wholesale. Skilled in conflict resolution and multitasking, I increased team productivity and customer satisfaction significantly. Leveraging assertiveness and teamwork skills, I consistently met sales quotas and enhanced customer experiences across roles.


Overview

6
6
years of professional experience

Work History

Customer Service Associate

Walgreens
01.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Collaborated with team to communicate customer feedback, leading to improved product offerings.
  • Increased team productivity with effective communication and coordination of tasks.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Cross-trained in the photo department, improving my knowledge on services offered by our company, enabling myself to better assist customers.

Sales Representative

Smokers Delight Wholesale
12.2019 - 03.2023
  • Transported and delivered goods and supplies to tobacco stores throughout eastern North Carolina.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.

Team Leader

Boys & Girls Club of the Coastal Plains
10.2018 - 08.2019
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
  • Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
  • Streamlined daily operations by implementing organized check-in and check-out system.
  • Boosted children's understanding of cultural diversity with multicultural lessons and activities.
  • Enhanced team communication and efficiency, conducting regular staff meetings and training sessions.

Education

Associate of Arts - General Studies

Lenoir County Early College High School
Kinston, NC
05-2019

Skills

  • Assertiveness
  • Product and service solutions
  • Sales closing
  • Point of sale systems
  • Training development aptitude
  • Multitasking Abilities
  • Reliability
  • Customer service excellence
  • Phone Etiquette
  • Teamwork skills
  • Stress Tolerance
  • Conflict Resolution
  • Professionalism
  • Resourcefulness
  • Time management abilities
  • Organization and recordkeeping

Timeline

Customer Service Associate

Walgreens
01.2024 - Current

Sales Representative

Smokers Delight Wholesale
12.2019 - 03.2023

Team Leader

Boys & Girls Club of the Coastal Plains
10.2018 - 08.2019

Associate of Arts - General Studies

Lenoir County Early College High School

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Samantha Solomon