Samantha Somo
El Cajon,California
Summary
Professional Receptionist with exceptional computer skills and telephone etiquette, adept at handling front desk operations, routing correspondence, and solving immediate issues.
Committed to contributing to company growth and providing professional service and support to office visitors. Diligent in scheduling appointments.
Overview
5
5
years of professional experience
Work History
Flex Associate Hourly FWT
Macy’s
02.2020 - 01.2021
- Assisted customers with purchases at the register, while applying relevant coupons
- Demonstrated exceptional problem-solving skills by effectively responding to customer questions either through direct conversations in the store or over the phone
- Successfully handled go-back returns
- Effortlessly influenced multiple customers to acquire Macy's credit card
- Greeted customers upon entrance into the store, offering assistance if needed
- Communicated discounts, sales and promotions to customers
- Delivered exceptional customer service
- Managed the organization of both the register and clothing areas
- Wrapped purchased items for customers upon request
- Participated in online training sessions and quizzes to enhance knowledge of best practices in customer service and safety protocols
- Delivered valuable suggestions for products
- Maintained neat, safe and orderly workspace to prevent accidents and injuries
- Kept work areas clean, neat and organized for optimal productivity and worker safety
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors
Sales Associate and Cashier
Bath&Body Works
03.2020 - 10.2020
- Implemented new floor-plan resulting in increased efficiency and productivity
- Performed regular inventory checks to guarantee proper stock levels for optimal organization.
- Handled customer queries through in-person interaction as well as telephone communication
- Kept customers informed about discounts, sales, and promotions.
- Successfully executed the application of store coupons for improved customer experience and satisfaction
- Managed go-backs effectively
- Engaged with customers by promptly greeting them and offering assistance
- Distributed product samples to promote brand awareness with a positive and friendly approach
- Assisted customers with their purchases at the point of sale
- Collaborated with manager to tidy up and secure store upon closure
- Expressed gratitude towards customers for their patronage and wished them a pleasant day/evening
Retail Sales Associate and Cashier
Victoria’s Secret
08.2019 - 01.2020
- Generated positive and welcoming atmosphere with friendly demeanor
- Elevated sales by welcoming customers professionally and keeping them informed about current promotions
- Validated item availability for customer sizes through systematic monitoring of stockroom and online inventory, enhancing customer experience during product unavailability on display
- Increased customer satisfaction and sales by engaging positively with customers both on the sales floor and at the cash register
- Delivered quality customer service through cashier duties, phone communication, offering shopping convenience via in-store shopper bags and fitting room assistance
- Recovered panty bars, walls, and beauty area; re-organized misplaced items and completed go-backs, replaced trash bags in the cash register area.
- Expressed gratitude towards customers for their patronage and wished them a pleasant day/evening
- Cleaned up trash and blotted cards to maintain a tidy environment
- Restocking supplies without being asked and taking the initiative but communicating it when it's not a busy environment
- Excelled in delivering top-notch customer service by building strong rapport with customers and maintaining effective communication skills
- Performed duties associated with shipment responsibilities
- Responsible gate closure at the conclusion of evening shifts
- Implemented effective strategies to expedite customer service and minimize customer wait period
- Calculated pricing, applied discounts, created new tags and collected payments to process transactions
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Frequently suggested various options for bra types, clothing styles, panties, scents, and accessories for add-ons
- Trained new team members in cash register operation, stock procedures, and customer services
- Met goals of the p.o.s system by always trying to get customers to join for Victoria's credit card
- Achieved constant recognition for leading credit card application sales among peers
- Assured precision of financial transactions by verifying cash amounts at the beginning of each business day
- Efficiently categorized hangers into separate piles while closing
- Demonstrated knowledge of store products and services
- Handled customer complaints in a professional manner
- Offered suggestions for additional items that may be of interest to customers
- Demonstrated strong teamwork skills by effectively interacting with co-workers and managers via earpiece
- Reacted swiftly to customer requests based on fitting room notifications heard through earpiece
- Demonstrated the ability to handle increased customer load without compromising efficiency while thriving in fast paced environment
- Utilized measuring tape to accurately determine customers' bra size and documented it on a professional note for their convenience
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Receptionist and Medical Assistant
A. Panah Medical Clinic
01.2017 - 01.2020
- Scheduled/confirmed appointments for clients, customers, and other visitors
- Maintained a neat reception area by organizing materials and tidying up furniture
- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Performed data entry tasks into various computer systems accurately and promptly
- Ensured accuracy of patient insurance information
- Effectively executed billing and coding duties
- Streamlined document processing by efficiently faxing, scanning and copying materials
- Ensured exceptional interactions with both internal and external customers
- Maintained an organized filing system of confidential client information in accordance with company policy
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients
- Organized charts, documents and supplies to maintain team productivity
- Cleaned and maintained medical equipment following procedures and standards
- Proficient in using both EHR and EMR systems
- Demonstrated accurate usage of medical terminology, using ICD's
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Prepared treatment rooms for patient examinations
- Monitored and communicated supply levels to ensure timely reordering
Associate
Menchie’s Frozen Yogurt
11.2016 - 11.2016
- Greeted customers, answered questions, and provided information regarding flavors, toppings, and nutritional facts
- Maintained a clean and organized work area to ensure the highest level of sanitation standards
- Operated cash registers accurately and efficiently while ensuring proper money handling procedures were followed
- Cleaned equipment such as blenders, mixers, dispensers. to ensure proper functioning
- Demonstrated proficiency in handling opening and closing obligations by organizing shop displays and reinstating them at the end of each day
- Processed credit card payments using POS terminal securely and accurately according to company policy
- Regular replenishment of topping bar to meet demand
- Developed a loyal customer base through friendly and efficient service
Receptionist and Medical Assistant
Dr. Aliya Fonseca
El Cajon, CA
08.2015 - 08.2015
- Ensured precise patient check-ins post greeting
- Answered incoming calls, took messages, and transferred calls to appropriate personnel
- Managed patient scheduling via phone and in-person
- Protected clients' rights by maintaining confidentiality of personal and financial information
- Ensured insurance verification
- Facilitated in administrative operations by printing, filing, and copying documents
- Answered and directed incoming calls using multi-line telephone system
- Managed company database and ensured the accuracy of contact information
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere
- Supplied callers with office address and directions
- Registered new patients into practice management software program accurately entering demographic information
Education
Associate of Science - Biological Science: Pre-allied Health
Cuyamaca College
El Cajon, CA06.2023
Associate of Science - University Studies: Science & Mathematics
Cuyamaca College
El Cajon, CA06-2023
Nursing Assistant Training -
Grossmont Health Occupations Center
Santee, CA05.2017
Medical Assistant Training -
Advanced Training
El Cajon, CA12.2016
High School Diploma -
Valhalla High School
El Cajon, CA06.2015
Culinary Arts Certificate -
Valhalla High School
El Cajon, CA06.2015
Skills
- Clear Communication Skills
- Strategic Leadership
- Effective Decision-Making
- Work Effectively Under Pressure
- Collaborative Team Member
- Positive attitude
- Fast-paced
- Proficient in Technology
- Reliable Work Ethic/Integrity
- Adaptive Learner
- Effective Multitasking
- Task Prioritization
- Self-Motivated
- Effective Time Management
- Ambitious
- Willing to Learn
- POS Systems
- Complex Problem-Solving
- Compatible
- Respectful
- Punctual and Reliable
- Build strong rapport
- Maintain Organization
Training
- Villa Las Palmas Healthcare Center, 2016
- Emily’s Medical Group, 2016
Volunteer Experience
- Home Start Food Distributions, 2016
- Breast Awareness Cancer Walk, 2015
Languages
- Fluent English
- Fluent Chaldean/Aramaic
- Conversational Spanish
- Conversational Arabic
Accomplishments
- Honors Student for two Associate Degrees
References
References available upon request.
Timeline
Sales Associate and Cashier
Bath&Body Works
03.2020 - 10.2020
Flex Associate Hourly FWT
Macy’s
02.2020 - 01.2021
Retail Sales Associate and Cashier
Victoria’s Secret
08.2019 - 01.2020
Receptionist and Medical Assistant
A. Panah Medical Clinic
01.2017 - 01.2020
Associate
Menchie’s Frozen Yogurt
11.2016 - 11.2016
Receptionist and Medical Assistant
Dr. Aliya Fonseca
08.2015 - 08.2015
Associate of Science - Biological Science: Pre-allied Health
Cuyamaca College
Associate of Science - University Studies: Science & Mathematics
Cuyamaca College
Nursing Assistant Training -
Grossmont Health Occupations Center
Medical Assistant Training -
Advanced Training
High School Diploma -
Valhalla High School
Culinary Arts Certificate -
Valhalla High School
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