Samantha Soriano Alonso
Toms River
Summary
Proactive and detail-oriented professional with strong communication, project management, and problem-solving skills. Known for reliability, adaptability, and the ability to handle multiple tasks effectively in fast-paced environments. Committed to learning new skills quickly and leveraging them to optimize processes, support team objectives, and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Office Manager
Bright Harbor Healthcare
11.2022 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Register and update patient information while coordinating appointments and schedules.
- Support accurate billing and record-keeping by maintaining organized EHR data.
- Maintain compliance with confidentiality and HIPAA guidelines.
- Supervise administrative staff and manage daily operations to keep the office running smoothly.
- Coached employees through day-to-day work and complex problems.
Case Manager
Bright Harbor Healthcare
11.2022 - Current
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored clients take their prescribed medications and provided reminders.
- Helped with transportation and other essential tasks to support independent living.
Receptionist
Bright Harbor Healthcare
04.2017 - 11.2022
- Registered patients, updated demographic and insurance information, and scheduled appointments using EHR systems.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Processed paperwork, scanned documents, and maintained organized digital and physical records.
- Created a welcoming environment while maintaining professionalism in a high-volume office.
Certified Home Health Aide
Preferred Home Health Care & Nursing Services
08.2016 - 06.2017
- Followed patient care plans, provided medication reminders, and assisted with personal care needs.
- Supported patients with errands and appointments, maintaining detailed records of services provided.
- Assisted patients with daily living activities, enhancing their quality of life and promoting independence.
Education
Bachelor of Science - Health Sciences
Stockton University
Absecon, NJ05-2025
Associate of Arts - Liberal Arts
Ocean County College
Toms River, NJ05-2018
Skills
- Electronic Health Records (EHR) & accurate data entry
- Patient registration and scheduling coordination
- Microsoft Office (Word, Excel, Outlook)
- HIPAA compliance and confidential record handling
- Bilingual – Spanish (verbal and written)
- Strong communication and problem-solving
- Adaptability and time management in busy environments
Timeline
Office Manager
Bright Harbor Healthcare
11.2022 - Current
Case Manager
Bright Harbor Healthcare
11.2022 - Current
Receptionist
Bright Harbor Healthcare
04.2017 - 11.2022
Certified Home Health Aide
Preferred Home Health Care & Nursing Services
08.2016 - 06.2017
Bachelor of Science - Health Sciences
Stockton University
Associate of Arts - Liberal Arts
Ocean County College
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