Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Software
Timeline
Generic

Samantha Sotelo

Telecommunications Manager
Spring,TX

Summary

Results-driven management professional with a proven track record of supervising staff and building high-performing teams. Consistently exceeds sales goals by closely monitoring employee performance and providing effective coaching on sales techniques. Recognized for solving complex issues and implementing proactive operational changes. Forward-thinking in addressing concerns, optimizing policies, and engaging with customers to foster loyalty and drive sales.

Overview

2025
2025
years of professional experience

Work History

RETAIL STORE MANAGER

AT&T
4 2023 - Current
  • Managed all aspects of the business including, financial management, business operations, customer service and retention, promotions, inventory, employee training and development
  • Tasked with planning and hosting conference calls focused on increasing production of key performance metrics for the North Houston area
  • Provided sales support tactics leading to the growth and development of a high-performance Assistant Managers while recognizing and sharpening each team members skill set through coaching documentation
  • Ability to make multiple teams at multiple locations a top performing team even after departure from location



FIBER SALES EXPERT

AT&T
07.2022 - 02.2023
  • Tasked with expanding AT&T’s fiber network and brand recognition in assigned communities
  • Each week focus on a new community canvasing businesses, developers and leasing managers, and meeting with community leaders to bring awareness to AT&T products and services
  • Assisted with marketing campaign to match each community’s culture and needs based on market research

ASSISTANT STORE MANAGER

AT&T
10.2021 - 07.2022


  • Provided sales support tactics leading to the growth and development of a high-performance team while recognizing and sharpening each team members skill set through coaching documentation
  • Participated in multiple sales interactions simultaneously to assist in closing sales, fill in knowledge gaps, and pacify customer escalations

Retail Sales Consultant

AT&T
04.2018 - 10.2021
  • Demonstrates new products and educates customers on multiple operating systems and devices
  • Business to Business sales and solutions expert tasked with generating new business leads through cold calls and door to door canvasing
  • Routinely exceeds evolving sales quotas that highlight shifting key initiatives of the business
  • Billing/invoicing specialist frequently tasked with explaining detailed itemization
  • Creates a followup process through salesforce to ensure leads are manged


Education

Sam Houston State University
Huntsville, Texas
01-2020

Skills

Training and mentoring

Complaint/Account resolution

Staffing coordination

Product and service solutions

Process improvement specialist

Exceptional interpersonal communication

Data-driven decision-making

Territory sales management

Rapport and relationship building

Awards

  • Summa Cum Laude
  • AT&T MDP
  • AT&T Summit winner (top1% of company)

Accomplishments

  • Managed a store that exceeded company expectations in every category during several consecutive quarters.
  • Increased sales by 30% by coaching experts on new merchandising standards.
  • Drove record-high sales that elevated the store's ranking in the company from #625 to #6 out of over 1,400.


Software

Salesforce

Microsoft PowerPoint

IOS

Android OS

Timeline

FIBER SALES EXPERT

AT&T
07.2022 - 02.2023

ASSISTANT STORE MANAGER

AT&T
10.2021 - 07.2022

Retail Sales Consultant

AT&T
04.2018 - 10.2021

RETAIL STORE MANAGER

AT&T
4 2023 - Current

Sam Houston State University

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Samantha SoteloTelecommunications Manager