Samantha Soto

Brooklyn,NY

Summary

Dynamic professional with a strong work ethic and excellent management skills, experienced in enhancing operational efficiency at Chipotle. Proven track record in training teams and implementing quality control measures, resulting in improved performance and customer satisfaction. Adaptable leader skilled in multitasking within high-stress environments, committed to fostering a positive workplace culture.

Overview

years of professional experience

Work History

Carside Specialist

Applebee's Grill + Bar

Queens, NY

08.2025 - Current

Coordinated efficient carside delivery processes to enhance customer satisfaction and streamline operations.
Trained new staff on operational protocols and customer service best practices to ensure a consistent experience.
Implemented improvements in order accuracy, resulting in reduced delivery errors and increased efficiency.
Monitored inventory levels and collaborated with team members to optimize stock management and reduce waste.

General Manager

Chipotle

Brooklyn, NY

06.2019 - 08.2025

Assisted in developing operational strategies to enhance team productivity and efficiency.
Supported daily management tasks through effective communication with staff and stakeholders.
Learned to implement safety protocols and ensure compliance across all operations.
Contributed to team meetings by providing insights on improving workflow processes.
Aided in training new employees on standard operating procedures and best practices.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.

Supervisor

The Juice Shop

New York, NY

12.2018 - 07.2019

Supervised daily operations, ensuring adherence to safety protocols and operational standards.
Trained and mentored team members, fostering skill development and improving performance.
Streamlined workflow processes, enhancing efficiency in task completion and resource allocation.
Implemented quality control measures, maintaining product integrity and reducing errors.

Education

High School Diploma -

Brooklyn Democracy Academy

Brooklyn

Skills

Strong work ethic
Motivational skills
Cleanliness standards
Stress tolerance

Excellent Management Skills
Able to multi-task in a high stress enviorment
Adaptable and flexible to different situations

Timeline