Samantha Soucy
Satellite Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Architectural Drafter
Self-employed
01.2022 - Current
- Created, printed, and modified drawings in MiniCAD.
- Crafted detailed drawings that met customer requirements for structures using reinforced steel, concrete, masonry and wood materials.
- Consulted with architects, customers and vendors regarding project scope and milestone dates.
- Evaluated information provided by architects and system subcontractors and created accurate drawings according to measurements and specifications.
- Determined quality, cost and quantity of required materials and entered figures on materials lists.
Customer Service Associate
Ron Jon Surf Shop Of Fla
05.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and provided backup support for organizational leadership.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Cashier/Customer Service Associate
Publix
04.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Arts - General Studies
Eastern Florida State College
Melbourne, FL05.2021
High School Diploma -
Satellite Senior High School
Satellite Beach, FL05.2021
Skills
- Interpersonal Relations
- Administrative Support
- Project Requirements
- Managing Multiple Tasks
- Customer Service and Assistance
- Detailed Oriented
- Time management
Timeline
Architectural Drafter
Self-employed
01.2022 - Current
Customer Service Associate
Ron Jon Surf Shop Of Fla
05.2021 - 12.2021
Cashier/Customer Service Associate
Publix
04.2019 - 05.2021
Associate of Arts - General Studies
Eastern Florida State College
High School Diploma -
Satellite Senior High School
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