Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Sousa

Cottonwood,AZ

Summary

Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.

Overview

12
12
years of professional experience

Work History

Front Office Supervisor

Marriott Hotels
Sedona, AZ
01.2022 - 08.2022
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Created, prepared and delivered reports to various departments.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.

Front Office Manager

Hilton Grand Vacations
Sedon , AZ
06.2021 - 01.2022
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Created, prepared and delivered reports to various departments.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Titles Manager and Loan Coordinator

Oxendale & Associates
Cottonwood, AZ
06.2010 - 07.2019
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Maintained a productive environment for titling and registering vehicles for five stores.
  • Maintained accounts for the in-house loan department.
  • Introduced new methods, practices and systems to reduce turnaround time.

Education

GED -

Mingus Union High School
Cottonwood, AZ

Skills

  • Staff Supervision
  • Scheduling
  • Filing
  • Staff Management
  • Guest Services
  • Cash Handling
  • Employee Training
  • Oral and Writing Communication
  • Customer Relationship Management (CRM)
  • Issue Handling
  • Reservations Assistance

Timeline

Front Office Supervisor

Marriott Hotels
01.2022 - 08.2022

Front Office Manager

Hilton Grand Vacations
06.2021 - 01.2022

Titles Manager and Loan Coordinator

Oxendale & Associates
06.2010 - 07.2019

GED -

Mingus Union High School

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Samantha Sousa