Samantha Spencer

Front Desk Receptionist.

Social Media Manager.
Retail Assistant.

Spa Supervisor.

Bayside Bed & Biscuit, Kemah, TX, September 2018 to present.

• Prepared dogs for grooming by following standard procedures of proper bathing, drying, and brushing.
• Maintained cleanliness of the shop by assisting in laundry, mopping, and yard maintenance.
• Assisted in administering medication, feeding, and walking for boarding animals.
• Introduced dogs to others before joining play group.
• Increased knowledge of dog breeds and temperaments.
• Learned signs of stress in dogs.
• Placed orders to ensure we were fully stocked at all times.
• Set up interviews, completed the hiring process, and conducted training.
• Maintained a positive work environment for employees and animals.
• Utilized computer software to create client accounts, schedule appointments, and create tickets detailing specific services to be completed for each dog.
• Create and maintain animal care records.
• Called veterinarians and clients as needed to address any concerns that may arise.
• Processed client payments and placed appointment reminder calls.
• Assisted customers with scheduling services and verifying vaccinations.
• Engaged with customers, assisted them with service selection, and addressed any special needs.
• Demonstrated proficiency in using Microsoft Word to efficiently handle various administrative tasks.
• Displayed meticulous attention to detail in a high-pressure environment while effectively juggling multiple tasks.
• Assisted in the inventory management process, including product ordering, restocking, and tracking.
• Developed and implemented social media marketing plans to align with company objectives.
• Created engaging content, including graphics and videos for various social media platforms.
• Managed social media communities, responded to inquiries, and fostered positive interactions.
• Responded to comments and messages in a timely manner.
• Gained over 400 Facebook followers and 100 Instagram followers for the business in a year.
• Coordinated with the adjacent vet's office to address any client needs, such as obtaining vaccines, preventative care, exams, etc., during their visits with us.
• Assisted with special projects assigned by management when required.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Performed clerical duties such as filing, photocopying, transcribing, and faxing.

• Engaged customers, assisted them with service selection, and addressed any special preferences or concerns.
• Adjusted bathing and nail trimming methods as needed to accommodate puppies, seniors, recent rescues, and nervous dogs.
• Administered medication and special diets to boarding animals.
• Supervised large groups of dogs in daycare.
• Utilized computer software to create client accounts, schedule appointments, and create tickets detailing specific services to be completed for each dog.
• Create and maintain animal care records.
• Assisted customers on the sales floor with product questions and selection during non-peak groom room periods.
• Called veterinarians and clients as needed to address any concerns that may arise.
• Processed client payments and placed appointment reminder calls.
• Assisted customers with scheduling services and verifying vaccinations.
• Clean animal rooms and animal care equipment.
• Follow company policies, rules, and safety regulations.
• Work efficiently in a team environment to attain company goals.

Pet Bather.

• Performed dog bathing and additional basic grooming services on dogs of all breeds, sizes, and temperaments.
• Assisted groomers with difficult dogs.
• Trim and grind nails.
• De-matted dogs with multiple mats in their coats.
• Complied with strict safety procedures and maintained a sanitary workstation, grooming tools, and kennels.
• Performed stock maintenance duties on the sales floor, such as putting away shipments and product rotation.
• Trained and mentored other members of the staff.

• Prepared dogs for grooming by following standard procedures of proper bathing, drying, and brushing.
• Maintained cleanliness of the shop by assisting in laundry, mopping, and yard maintenance.
• Assisted in administering medication, feeding, and walking for boarding animals.
• Ear cleansing and teeth brushing as needed.
• Introduced dogs to others before joining play group.
• Increased knowledge of dog breeds and temperaments.
• Learned signs of stress in dogs.

• Maintained office lobby, ensuring clean and organized appearance.
• Operated office equipment such as printer, copier, and fax machine.
• Open and sort mail.
• Interact with residents and contractors.
• Answer phones and offer assistance.
• Help set up for activities and events in the clubhouse.

• Ensure quality customer service at all times.
• Maintain thorough knowledge of store merchandise.
• Helped solve customer complaints.
• Performed daily departmental tasks, including stocking, creating merchandise displays, pricing markdowns, and inventory controls.
• Provide information regarding products.
• Assisted in marketing efforts while building rapport with customers.
• Efficiently process transactions within a busy, fast-paced retail environment.
• Open and close register with high cash handling accuracy.

• Helped rescue abandoned and abused shelties.
• Fed animals and ensured access to fresh water at all times.
• Helped transport newly rescued shelties.
• Assisted in training, socializing, and rehabilitating shelties.
• Ensure a safe and loving home environment.
• Assisted in conducting home inspections for adoptive families.