Samantha Spicer
New Caney,TX
Summary
Knowledgeable Billing Representative familiar with Water Industry practices and compliance requirements. Excellent customer service and problem solving abilities. Offering 5 years of experience and the drive to excel in all areas. Successful at efficiently handling client inquiries, billing and administrative tasks. Prepares professional, polished statements. Knowledgeable about preparing invoices. Team-oriented, dependable and performance-driven. Experience in fast-paced and energetic environment that prioritizes customer needs and concerns.
Overview
10
10
years of professional experience
Work History
Billing Representative/Dispatch
Tng Utility
08.2022 - 12.2022
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Monitored customer accounts to identify and rectify billing issues.
- Generated and submitted invoices for the account managers to take to Board meetings.
- Prepared and submitted monthly billing reports to management for financial overview.
- Answered customer calls, and collected information needed to dispatch the correct crew to the customers residence.
Dispatcher/Customer Service Representative
H2O Innovation
01.2021 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times. Routing all calls to the correct department, and or taking messages for management.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Recorded and maintained files or records of customer requests, work or services performed, charges, expenses, or other dispatch information.
- Prepared daily work and run schedules.
- Received and prepared work orders as needed.
- Prepared and inputted all new applications for new Water Meter Installation from the home builders.
- Prepared and maintained all records and files for all temporary water meters that were rented.
- Prepared and maintained all records and files for all the Grease Trap Inspections, and or Grease Trap Violations.
Dispatcher/Administrative Assistant
Double J's Plumbing & Waterworks
09.2017 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured day-to-day operations ran smoothly and efficiently as possible.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Efficiently scheduled plumbing service calls.
- Responsibly made critical scheduling decisions on behalf of the company.
- Provided exceptional communication with both the plumbers and the customers regarding daily service calls and job details.
Hair Stylist
Shear Madness Salon
04.2016 - 09.2017
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Organized sales area and work station to showcase products and boost sales.
- Worked with men, women and children to complete hair services on daily basis.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
Customer Service Representative
John Moore Services
01.2013 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Closed all resolved complaint work orders in a timely manner.
- Booked work orders as needed.
- Updated work orders when needed.
Education
Associate of Science - Medical Insurance Billing & Coding
Lone Star College System
Kingwood, TX01.2024
Cosmetology License - Cosmetology
Lone Star College System
Spring, TX02.2016
GED -
Spring High School
Spring, TXSkills
- Payment Collection
- Billing Statement Review
- Customer Relations Skills
- Staff Training
- Invoicing
- Billing Systems and Software
- Google Drive
- Microsoft Office
- Customer Contact
- Reading Comprehension
- Managing Multiple Tasks
- Conflict Mediation
- Route Dispatch
- Prioritization
- Recordkeeping Strengths
- Records Preparation
- Multi-Line Phone Talent
- Grammar
- Computer Proficiency
- Spreadsheets
- Quality Control
- Call Center Operations
- Filing
- Customer Service
- Microsoft PowerPoint
- Multi-Line Telephone Operation
- Administrative Support
- Invoice Preparation and Processing
- Critical Thinking
- Problem-Solving Ability
- Clerical Support
- Calm and Professional Under Pressure
- Microsoft Word
- Customer Relations
- Microsoft Excel
- Route Planning and Adjustment
- Schedule Coordination
- Calendar and Scheduling Software
- Prioritizing Calls
- Driver Routing
- Message and Work Order Transfer
- Paperwork Submission
- Materials Ordering
- Work Order Generation
- Service Requests
- Office Supplies and Inventory
- Maintain Records
- Recordkeeping Requirements
- Routing Orders
- Delegating Work
- Team Work Scheduling
- Work Order Preparations
- Schedule Work Crews
- Dispatching Workers
- Adjusting Routes
Timeline
Billing Representative/Dispatch
Tng Utility
08.2022 - 12.2022
Dispatcher/Customer Service Representative
H2O Innovation
01.2021 - 08.2022
Dispatcher/Administrative Assistant
Double J's Plumbing & Waterworks
09.2017 - 12.2020
Hair Stylist
Shear Madness Salon
04.2016 - 09.2017
Customer Service Representative
John Moore Services
01.2013 - 08.2015
Associate of Science - Medical Insurance Billing & Coding
Lone Star College System
Cosmetology License - Cosmetology
Lone Star College System
GED -
Spring High School
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