Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Springer

Victorville,CA

Summary

Dynamic Shift Lead Manager with a proven track record in team motivation, customer service excellence, fostering collaborative team environment and maintaining high standards of performance. I effectively resolved customer complaints, and enhancing satisfaction. Experienced with shift management, team leadership, and operational oversight. Utilizes problem-solving skills to address daily challenges and enhance workflow efficiency.

Overview

8
8
years of professional experience

Work History

Shift Lead Manager

Walgreens
12.2017 - 02.2025
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Receptionist

Community Health Action Network
11.2016 - 11.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

General Studies

Chaffey College
Rancho Cucamonga, CA

Summit High School
Fontana, CA
06-2010

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • Cash handling
  • Opening and closing procedures
  • Energetic and enthusiastic
  • Punctual and reliable
  • Handling customer complaints
  • Shift leadership
  • Customer service
  • Problem-solving
  • Computer skills

Timeline

Shift Lead Manager

Walgreens
12.2017 - 02.2025

Receptionist

Community Health Action Network
11.2016 - 11.2017

General Studies

Chaffey College

Summit High School

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