Samantha Stacy
Poca,WV
Summary
Seasoned manager with 12 years of experience in operations and staff development, adept in HR practices. Skilled in employee onboarding, recruitment, and maintaining confidentiality. Seeking HR Generalist role to leverage expertise in employee relations and training.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Economic Service Worker
OCS-OSA/DHHR
Charleston, West Virginia
10.2024 - Current
- Reviewed documentation submitted by applicants seeking economic assistance.
- Performed case management activities including referrals to community resources.
- Attended trainings related to best practices in economic assistance programming.
- Participated in interdisciplinary team meetings with other professionals providing services to clients.
- Resolved complaints from clients regarding access to services or delivery of benefits.
- Provided information on eligibility requirements, program rules and regulations.
- Collaborated with other agencies to ensure that all necessary services are provided to meet client needs.
- Maintained up-to-date knowledge of changes in program policies and procedures.
- Monitored compliance with government regulations related to economic assistance programs.
- Assisted clients in completing applications for various programs and benefits.
- Maintained accurate records of client interactions and service outcomes.
General Manager/District Team Leader
Rue 21
06.2018 - 07.2024
- Manage daily operations and ensure the provision of exceptional customer service, maintaining a strong focus on staff training and development
- Conduct district conference calls and discussions, facilitating effective communication and contributing to the creation of district-wide training materials
- Oversee payroll, timekeeping, employee onboarding, and recruitment processes, while upholding strict standards for employee relations and confidentiality
- Designed sales and service strategies to improve revenue and retention.
- Administered employee discipline through verbal and written warnings.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Trained employees on duties, policies and procedures.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Co-Owner
Bad Azz Apparel and Accessories
04.2014 - 01.2017
- Spearheaded strategic business planning and operations, overseeing product development, marketing initiatives, and financial management to establish and grow Bad Azz Apparel and Accessories as a recognized brand in the competitive fashion industry
Operations Manager
TJX company
07.2010 - 01.2014
- Oversaw daily operations at TJX Company, ensuring efficient workflow and compliance with company policies while leading a team to exceed performance targets and maintain high customer satisfaction levels
Education
Master of Science - Human Resource Management
Western Governors's University
12-2025
Bachelor of Arts - Humanities
West Virginia State University
05.2024
Skills
- Leadership
- Communication
- Inventory Management
- Adaptability
- Recruiting
- Onboarding
- Conflict Resolution
- Collaboration
- Motivation
- Sales
- Multitasking
- Problem Solving and Critical Thinking
- Talent Acquisition
- Teamwork
- Organizational skills
- Problem-solving
- Multitasking
- Written Communication
- Verbal Communication
- Time Management
- Problem Solving
- Initiative
Certification
- Google IT Support Professional 10/24
Timeline
Economic Service Worker
OCS-OSA/DHHR
10.2024 - Current
General Manager/District Team Leader
Rue 21
06.2018 - 07.2024
Co-Owner
Bad Azz Apparel and Accessories
04.2014 - 01.2017
Operations Manager
TJX company
07.2010 - 01.2014
Master of Science - Human Resource Management
Western Governors's University
Bachelor of Arts - Humanities
West Virginia State University
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