Samantha Staley
Adrian,MI
Summary
Ambitious and goal-oriented professional with a strong background in customer service interactions. Skilled in communication and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
12
12
years of professional experience
Work History
Licensed Massage Therapist
Self Employed
05.2018 - Current
- Contribute to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members
- Participate in ongoing professional development opportunities to stay current on industry trends and enhance skillset
- Schedule appointments, answer phones, greet clients, handle payment processing, inventory management, and other administrative tasks
- Maintain client treatment records and design long-term care programs for return customers
- Perform thorough consultations before each session to determine client's goals for treatment while also identifying potential contraindications
- Collaborate with healthcare professionals to develop comprehensive treatment plans addressing client's specific pain or injury concerns.
- Develop and maintain client relationships through attentive listening and empathetic communication
- Self-motivated and skilled at working independently and collaboratively in a team environment
- Ability to learn quickly and adapt to new situations
Program Administrative Assistant
Daybreak Adult Day Services
02.2017 - 10.2019
- Worked as part of a collaborative team to provide a developmentally enriching and safe environment for seniors in our program, including those afflicted with dementia and other age related disorders
- Assisted with planning and coordinating day-to-day operations, working efficiently and productively with all team members
- Demonstrated strong organizational and time management skills while managing multiple projects
- Planned and lead large and small group activities with our participants & provided respite for their family members
- Safeguarded confidential information with adherence to company policies
- Office & clerical duties, phone intakes & community outreach
- Adaptable and proficient in learning new concepts quickly and efficiently
Resident Care Associate/Medication Technician
Brookdale Senior Living
07.2015 - 04.2017
- Delivered high-quality daily personal and medical care to 53 residents in senior facility
- Streamlined daily routines for residents through efficient scheduling and time-management practices
- Documented patient information and care activities in electronic health record
- Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy
- Provided end-of-life care for residents, ensuring their comfort and dignity during their final days while offering emotional support to family members throughout the process
- Participated in ongoing staff training sessions to stay up-to-date on best practices in resident care provision within the industry standards
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
McNair Scholarship Program
Siena Heights University
01.2014 - 05.2015
- Participated in peer review processes for academic research projects, providing constructive feedback on manuscripts submitted by fellow researchers
- Presented research findings at the National McNair Conference at the University of Maryland, sharing valuable insights with international audiences and building professional relationships among peers
- Contributed to the advancement of academic knowledge through continuous collaboration with fellow researchers and experts in the field of psychology
Intern
Catherine Cobb Domestic Violence Shelter
01.2015 - 05.2015
- Assisted shelter staff in case management tasks and performed intake assessments with clients to determine necessary support services and advocacy
- Participated in professional development opportunities offered by the non-profit organization to further enhance skills relevant to career goals in the sector
- Handled sensitive information with discretion while maintaining confidentiality at all times throughout the internship role
- Provided excellent customer service when interacting with donors, volunteers, and community members, contributing to a positive reputation for the non-profit organization
Home Help Foster Care Aide
Department of Human Services
10.2012 - 02.2015
- Provided home health care for elderly patient in home & companionship
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning
Education
Massage Therapy License -
Adrian School of Massage
Adrian, MI9 Credits Toward Masters Degree - Counseling
Eastern Michigan University
Ypsilanti, MIBachelor of the Arts Degree - Psychology
Siena Heights University
Adrian, MIAssociates of the Arts Degree -
Jackson College
Adrian, MISkills
- Effective Communication Skills
- Administrative Procedures
- Client Assessment & Records Maintenance
- Customer Service
- Treatment Planning
- Relationship Building
- Team Collaboration
- Workflow Management
- Payment Processing
- Attention to Detail/Organization Skills
- Adaptive & Fast Learner
- Schedule & Calendar Management
Timeline
Licensed Massage Therapist
Self Employed
05.2018 - Current
Program Administrative Assistant
Daybreak Adult Day Services
02.2017 - 10.2019
Resident Care Associate/Medication Technician
Brookdale Senior Living
07.2015 - 04.2017
Intern
Catherine Cobb Domestic Violence Shelter
01.2015 - 05.2015
McNair Scholarship Program
Siena Heights University
01.2014 - 05.2015
Home Help Foster Care Aide
Department of Human Services
10.2012 - 02.2015
Massage Therapy License -
Adrian School of Massage
9 Credits Toward Masters Degree - Counseling
Eastern Michigan University
Bachelor of the Arts Degree - Psychology
Siena Heights University
Associates of the Arts Degree -
Jackson College
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