Samantha Staller
Fairlawn,OH
Summary
Dynamic Sales Team Leader with proven expertise in team management, sales coaching, and enhancing customer service. Committed to driving sales performance and fostering a positive work environment.
Motivated Sales Team Leader recognized for strong leadership and communication skills. Experienced in driving sales through effective coaching and creating positive customer experiences. Ready to contribute to team success and exceed sales goals.
Sales leadership professional with strong track record in driving team performance and achieving sales targets. Skilled in strategic planning, coaching, and conflict resolution. Known for effective collaboration, adaptability, and delivering consistent results in dynamic environments. Proven ability to inspire and motivate teams to exceed expectations.
Overview
7
7
years of professional experience
Work History
Cashier Supervisor
Marc's Grocery Store
Parma, OH
08.2019 - 08.2022
- Supervised daily operations of cash handling and customer service teams.
- Trained and mentored new cashiers on store policies and procedures.
- Implemented efficient checkout processes to enhance customer experience.
- Monitored register accuracy and resolved discrepancies promptly.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier
Aramark: Zee's Convenience Store
Akron, OH
03.2022 - 04.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Cashier
Pet Supplies Plus
Fairlawn, OH
07.2023 - 07.2023
- Collaborated with team members to ensure smooth operation during peak hours.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Implemented strategies to reduce wait times, improving overall transaction efficiency.
- Conducted daily cash reconciliations to ensure accuracy and accountability of funds collected.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Sales Team Leader
Rally House
Fairlawn, OH
08.2023 - Current
- Help manage daily shift operations by correlating staffing needs, delegating tasks, and using leadership as a way to ensure a positive store environment and performance overall.
- Creating a positive environment for all guest by delivering an importance on customer service, by resolving all issues properly, and guarantee that all guests have a positive shopping experience.
- Ensures that the daily store sales goal is met by making sure inventory is constantly up to date, product knowledge on new and popular items, and impactful selling strategies that helps increase sales and customer engagement.
- Executes merchandising plans by using the company's visual standard format, completing store floor moves, and making sure product placement matches with promotions and correct seasonal products.
- Structures game-day merchandising projects, through organizing and ensuring efficient performance, strong eye for detail, and a well attentive sales floor.
- Collaboration with team members and other leadership to attain cleanliness, constantly stocking shelves, and plan for readiness throughout every shift.
- Creates a positive team by communication clear, supporting team members, and maintaining a reliable, focused work ethic.
- Drove sales performance through coaching team members on product knowledge on new and popular products, selling strategies, and customer engagement.
- Strengthening team efficiency by assign tasks based on strengths, expected workload, and making sure of easy shift operations during peak hours.
- Ensured customer satisfaction by replicating a customer-first approach, resolving issues quickly, and ensuring all guests receive attentive, personalized service.
- Provide inventory accuracy through constantly replenishing products and maintaining organization on the sales floor and stock room that reduces time spent searching for products.
- Building a positive work environment by fostering a collaborative environment that kept both team members and guests content.
Education
Bachelor of Science - Anthropology
University of Akron
Akron, OH05-2025
Skills
- Team management
- Sales presentations
- Motivation techniques
- Sales supervision
- Team leadership
- Teamwork and collaboration
- Cash handling
- Opening and closing procedures
- Relationship building
- Attention to detail
- Problem-solving
- Customer satisfaction
Timeline
Sales Team Leader
Rally House
08.2023 - Current
Cashier
Pet Supplies Plus
07.2023 - 07.2023
Cashier
Aramark: Zee's Convenience Store
03.2022 - 04.2023
Cashier Supervisor
Marc's Grocery Store
08.2019 - 08.2022
Bachelor of Science - Anthropology
University of Akron