Samantha Stanchik
Monroe,MI
Summary
Detail-oriented and proactive Operations Supervisor with nearly a year of experience at Holiday Inn Express and Suites. Proven track record of improving guest satisfaction scores and streamlining internal systems, including enhanced filing and organizational processes. Recognized for strong problem-solving skills, effective multitasking, and the ability to quickly adapt and learn in a fast-paced hospitality environment. Eager to step into a General Manager role to continue driving excellence and team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Holiday Inn Express And Suites Monroe
Monroe, Michigan
04.2024 - Current
- Provided support to other departments as needed to meet organizational goals.
- Guided employees in handling difficult or complex problems.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Answered telephone calls from customers related to billing inquiries or complaints.
Direct Care Worker
Macomb Residential Opportunities Inc.
Monroe, MI
05.2022 - 04.2024
- Assisted clients with daily activities, including meal preparation and medication administration.
- Recorded client status progress and challenges in logbooks and reports.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Provided emotional support to clients experiencing difficult life transitions or crises.
- Maintained detailed records of services performed on clients.
Maid
Molly Maid
Ann Arbor, MI
07.2021 - 05.2022
- Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Communicated with customers about requests for additional supplies or cleaning services.
- Facilitated communication between players in order to promote teamwork.
Rehabilitation Assistant
Rainbow Rehabilitation
Ypsilanti, MI
08.2019 - 06.2021
- Collaborated with multidisciplinary teams including social workers, occupational therapists and speech-language pathologists regarding client care.
- Maintained patient confidentiality in accordance with HIPAA guidelines.
- Maintained accurate records of treatments provided and patient progress notes.
- Utilized computer system to update records with insurance cards, credit card numbers and personal information.
- Took calls and scheduled appointments for patients.
- Organized rehabilitation programs, monitored progress, and adjusted plans as necessary.
Cashier
Kroger
Monroe, Michigan
08.2016 - 07.2019
- Used suggestive selling techniques to promote add-on sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Airport Senior High School
Carleton, MI06-2016
Skills
- Employee training and mentoring
- Project management
- Customer service
- Team building and recruitment
- Operational efficiency
- Conflict resolution
- Time management
Certification
- CPR/First Aid Certified
Timeline
Operations Supervisor
Holiday Inn Express And Suites Monroe
04.2024 - Current
Direct Care Worker
Macomb Residential Opportunities Inc.
05.2022 - 04.2024
Maid
Molly Maid
07.2021 - 05.2022
Rehabilitation Assistant
Rainbow Rehabilitation
08.2019 - 06.2021
Cashier
Kroger
08.2016 - 07.2019
High School Diploma -
Airport Senior High School
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